Who else is having consistently delayed repair time estimates in the Portsmouth/Norfolk area?

I understand they probably can't do anything but it's worth a shot since no customer service rep is going to want to deal with me informing them of an outage. As I mentioned base Portsmouth and everyone in the barracks loses connectivity at the same time. It's been a topic of conversation on base for a couple of weeks now. I feel as if cox must be somewhat aware if they're putting as disclaimer in the app about service outages. Sadly though they just completely dropped the estimated repair time from the disclaimer as they probably know they're in deep with whatever the problem is. 

If you have any more info on how these repairs work or what the cause could be I'm pretty interested. The frequencies and time down for disconnects is different each day but consistent throughout each given day. Seems like things settle down at night when they're not working on the network. Do you think they're doing iterative trouble shooting or something is just truly messed up?