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BillM

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Where is the bandwidth for Baton Rouge?

I pay for the 150/10 package and am currently getting 3/10.  That  3 megs down is 2% of what I pay for.  I understand there's high demand right now because of everyone staying home.

When can we expect Cox to address this situation?  Also, will my account be credited for the lack of service?

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LisaH

Moderator

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1.1K Messages

Hi BillM. If you are having issues with your speed, please contact us via email at cox.help@cox.com and include this link along with your complete address and name on the account to get help. - Lisa, Cox Support Forums Moderator

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bearone2

Contributor III

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1.5K Messages

high demand is something cox can't control.

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