what is the propose of this forum site if cox offers no help here?!?

they say goto other platforms to get help. why should i? im on the servers of my cable provider, and in their "support forums" this is where anyone would expect help with cox.com issues.
i don't goto Instagram when having issues with my music equipment or router. i go directly to the manufacturers web site if i need help. thats how it works.
yes, i know this post may get locked/blocked/booted but it means someone with the "forum moderator" status will see it and hopefully got "hmmm" then will just blame a users local hardware as their reply without asking for someone to give them access to server status in order to give us proper replies. i have been dealing with 3 months of the worst most unreliable service outside of katrina.
if i waste time calling support, first thing they do is reset the router, ive done that 50 times already , thats why im calling. its NOT my end.
dont even know why im on this site, it never offers proper help or insite to why it now has DNS issues, or i have 65million uncorrectable errors even on new equipment. site is only for complaining about uselessness and not really getting help.