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Contributor III
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After several service calls, I finally got all of the issues with my connection resolved. There were multiple issues including bad exterior cable and bad amplifier on the pole. Everything was great for about 10 days, then T3 timeouts started occurring.
I'm not asking for someone to give me a reply that says "We'd be happy to take a look at your account." The signals and error rates are great. Almost perfect I would say, which is why I'm baffled by the onset of multiple T3 timeouts starting a few days ago.
What causes T3 timeouts? What are some reasons that these would start occurring? Almost everything out to the pole has been replaced (modem, interior cable, most exterior cable, pole amplifier) so I have to wonder if it's a problem farther up the line or even at the CMTS itself. Is that possible?
| 06/01/2020 13:02 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(redacted);CMTS-MAC=(redacted);CM-QOS=1.1;CM-VER=3.1;" |
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Zurq
Contributor II
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ingress, mostly.
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Dave9
Contributor III
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Update: I changed the interior coax one more time just to be safe. Still seeing T3 timeouts. Interestingly it looks like the modem has been configured to only show the most recent T3 in the logs so it looks like only 1 has ever happened, but the timestamp on that entry keeps changing to reflect the last time the error occurred. Also I'm seeing packet loss on pings which I never saw before the T3s started.
The only variables left in the picture are the coax between the demarc and the wall jack, and something upstream from the pole amplifier. What's the best way to determine the cause? I know calling support will be frustrating because the signals look great and it's hard for them to see past the signals and understand intermittent issues.
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