MagnumMike's profile

New Contributor II

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9 Messages

Wednesday, May 24th, 2023 5:48 PM

Closed

We used to have a direct link to check internet speed now it's not there

We used to have a direct link to check internet speed on a direct cable connection from the Support Menu/Internet, now when I go to the location on the website, it shows me 2 images that asks to download an App from Google, I'm assuming for a mobile phone WiFi connection. I scrolled further down the page and there's nothing to take me to the location on Cox.com that allows me to test my connection speed on a desktop computer with an ethernet connection. What happened to that URL?

Esteemed Contributor III

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3.5K Messages

2 years ago

Not sure if it's what you are looking for, but try here and click on "Run a Ookla speed test".

New Contributor II

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9 Messages

No, the URL took me to the same page I mentioned before. I looked for the "Run a Ookla speed test" but it's not on the page. FYI, I am using the latest version of the Mozilla Firefox browser.

I'll include a screen shot.

Esteemed Contributor III

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3.5K Messages

Can you try with Edge? I notice you don't have the "Let's chat" option on the bottom right either. Worked with latest firefox on Windows 10. See screenshot below.

Honored Contributor III

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5.7K Messages

I think what you see on the page depends if you have a Panoramic on your account.  You could log out of Cox and click the link to see the Ookla option.

I wouldn't download an app just for a speed test.  Besides, you should be testing from a variety of sites and not just Cox.  Cox just wants you to download their app.

Honored Contributor III

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5.7K Messages

OP only posted half the page.  It's probably there.

Contributor III

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136 Messages

2 years ago

While I occasionally use the Cox link, I prefer to load Speedtest on my PC. It is more accurate that way than running in a browser. I normally test 3 ways: 1) Speedtest on my wife's PC which uses ethernet. 2) Testing with the Google app via my router. 3) Speedtest on my PC which is presently on WiFi. I also make a point of turning VPN off before testing. Right now I'm seeing the following: Cox - 282 mbps, Speedtest on WiFi - 356, Google direct - 560.

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