New Contributor III
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38 Messages
Was there a range of IPs deactivated?
Lost internet connection couple of days ago - was sudden as I was on it one second and no service the next - went through all the standard trouble shooting actions to no joy - cox customer service assessed my outage to my modem (and wanted $179 for a new one) - had my doubts so after waiting for service to return (3 hours) wanted to narrow down what the issue was (ISP or modem?) - so I borrowed my neighbors modem and plugged it in - a new IP was acquired and connection was successful - joy - when I plugged my modem back in, guess what, works like a charm :-)
So my question is - did cox deactivate a range of IP addresses? Why did my previous IP address suddenly become inactive / unresponsive?
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sph
New Contributor III
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38 Messages
The question asked does not relate to the modem, as the modem turned out to be just fine as stated in OP - my question is "Was there a range of IPs deactivated?" ColleenD's response above seems to indicate this is possible - so for those reading this that may have experienced an internet outage due to "modem failure" - my advice would be to check to make sure it really is the modem, and not something cox related.
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Swamper
New Contributor III
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38 Messages
Cox seems to do that from time to time just to keep people guessing. An easy way to get $179 from the unsuspecting. If it ain't broke they gotta fix it.
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ColleenD
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Bruce
Honored Contributor III
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5.7K Messages
Reading your troubleshooting actions, I believe your natural instincts and suspicious would conclude a faulty modem.
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