New Contributor
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11 Messages
VERY SLOW UPLOAD SPEEDS, download is fine.
I have been dealing with extremely slow upload speeds for a very long time, at least a year. Maybe two? I have gigablast. Download is consistently fine. Always around 900 mbps and above. Upload is sporadic. Very seldom I get the 35mbps. But its very short lasting. Maybe a couple hours, then it goes back down to well under 10mbps. Most of the time it stays under 5mbps. Just ran a speed test, its at 3mbps. Anyways, numerous tech visits. Most of them didn't find anything. Changed all cables from the pole outside, all the way into my house and up to my modem. Its a straight cable from the pole to modem, no splitters. Replaced my modem. Replaced all ethernet cords. Literally replaced EVERYTHING. Still having the same issues. One of the techs said I was getting slow speeds at the pole. Scheduled out a linemen to come check the lines down my street. Linemen said that he found something and that it should be repaired. My upload came up for a few days and stayed consistent, which never happened before, but now its back down again. Dealing with these issues for so long is very, very frustrating and the fact that I pay $160 a month for gigablast and the extra 500gb data and I don't even get a fraction of the speed I am paying for just tops it off. I don't know what else to do. I've just about given up. There's nothing else to replace. If anyone can help it would be greatly appreciated. Because I do not know what else to do. I've browsed many forums and other things on the internet and this seems to be an issues for many people, but i'm hoping someone has a miracle for me. And before anyone asks: YES, i'm directly connected to the modem WIRED and its on multiple devices. Yes I have rebooted it too many times to count.
FatDaddyWampus
Contributor
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42 Messages
6 years ago
What are your power levels reported by the modem (downstream power, upstream power, SNR)? Also, are you getting uncorrectable codewords? Does your event log show any errors (T3 timeouts, T4 timeouts, Dynamic Range Window errors)?
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Zurq
Contributor II
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270 Messages
6 years ago
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24208/to-all-the-people-that-have-been-experiencing-low-upload-speeds-i-have-had-a-break-through use this guide to speed up your ethernet connection, I have had the same issues as you, and dont run a speed test through cox's servers. I get better results with using another server.
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KevinM2
Former Moderator
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1.5K Messages
6 years ago
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Geauxkoo
New Contributor
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11 Messages
6 years ago
UPDATE: apparently the lineman was never scheduled earlier this week like cox said. So I have another appointment scheduled, but they won't be able to show up until Friday.
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ekhawaii
Contributor
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283 Messages
6 years ago
I'm told by COX that there are some signal level issues with my modem and maybe some packet loss. What would be a procedure that you guys would use to look and test for something like this. Give some detail so I can start my own investigation. Also, what do I look for in any of these displays or logs? I currently don't experience any modem shutdowns or broken downloads. My only issue was associated with the Cox speedtest slowing down on the Upload side.
"Your Modem is reporting slightly higher signal levels on the US and DS modem channels." was a comment from them. How do I look at this on my PC and what do I look for. I've used Pingplotter and WinMTR to trace hops to cox.com. When I looked at the results, i saw a hop #6 having large packet loss....however, Cox tells me that there is an issue with my modem. Since I cannot post my Ping image to this forum (a few of us are having this problem), I thought I would just ask.
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