Contributor
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55 Messages
very slow upload, download slower than usual, connection drops
Is anyone else experiencing very slow upload speeds in Phoenix AZ? It started yesterday. The problem is intermittent. Yesterday, we had a Cox tech inspect the lines on the pole in our alley.
The connection improved. Today I am experiencing a very similar problem.
I work at home and the software we use requires a faster upload speed.
I pay for 500/10 and have the updated panoramic model.
I called Cox again this morning the rep saw lots of packet loss and connection problems. My connection improved shortly thereafter.
Another tech is on the way today.
I have been working at home for over 2 years and have never reset my modem on a regular basis.
Cox sent me an email earlier in the week about the planned outage in my region to increase bandwidth.
I wonder if one of the reasons why Cox is now doing this service upgrade is due to similar problems experienced by many other local users.
decipher
Contributor
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55 Messages
3 years ago
Today, a tech found an attenuator on the box attached to my house. Yesterday, a tech working in our alley removed an old part used by Cox to prevent access to premium channel content. Both parts were supposedly creating this problem. Hope it is resolved. Why would these two parts create a major issue now, while installed causing no problems for over a decade? I've missed over 7 hours of work during the past 2 days due to this problem.
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CuriousJ
Contributor
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68 Messages
3 years ago
Yes! I live near Northern & 12th Street. Ever since the power went out a couple weeks ago followed by Cox being out, my speed has been slow. Where are you located?
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