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djones

New Contributor II

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4 Messages

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Upgraded to Gigablast but speeds way below Gigabit

Hello

Looking for some help. I have recently upgraded to Gigablst internet and have been having nothing but problems. Speeds are at best 425. I get that on several computers and a Synology NAS. All are more than capable of getting the speeds I desire. I have had several techs come out and bring their box which reports 1+ gig. That does me no good as I don't browse or download with one of their units, I use a computer. The tech two times before said he would come back in two days with a new modem and laptop to verify speed. He never showed up. Called back to vent and reschedule a new appointment making the same request. A new tech showed up with a modem but no laptop to confirm speeds. Same story as all the others told me. I am concerned because I see multiple posts on this forum with the same problems that are all locked, but none showing any kind of resolution. any help would be appreciated.

Thanks

Dan

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CarolLM

Former Moderator

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267 Messages

Hi there, when you run your speed test have you bypassed the router and are you hardwired with the Ethernet connected only to your modem and your computer/laptop? I see the modem you're using is qualified to handle the Gigablast speed. -Thanks, Carol

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CarolLM

Former Moderator

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267 Messages

Hi there, also when reviewing your account I see during your service appointment today the Tech noted the proper speed is received when hardwired to the modem; however when tested through your router and switch the speeds drastically drop. With that outcome you may want to confirm your additional equipment supports the speed you subscribe to. -Carol

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djones

New Contributor II

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4 Messages

Hello Carol

My equipment is as follows:

Modem - Netgear CM1000

Router - Netgear Nighthawk X4S

Switch - Dell 5224

Computer - Dell T7500 3.46 Xeon processors x2, 12 GB ram, integrated Broadcom NetXtreme gigabit ethernet card, fresh operating system install

I have run speed tests connected directly to router with several computers only to get the same results. I achieved the same results with the router that he brought, it made no difference. Am I to assume that there is something wrong with your modems? The tech did not even know the Dell 5224 was a switch, he thought it was a server, so I was doubting his networking knowledge. I am not against equipment on my end being the problem, that is why I have been requesting that they bring a laptop with them to verify the speeds. If my equipment is the problem and they can show me, I am more than willing to replace, but I think my equipment is more than capable of getting the speeds that I should be.

Thanks

Dan

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MarkM1

Former Moderator

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231 Messages

Dan,

We do want to see what may be causing your issue. I went to check your modem again & it is offline at the present time. Would you let us know what lights are currently on the modem at the present time? We are not reporting an outage in your area as well. Please reach out to let us know what you find.

Mark M.
Cox Support Forums Moderator

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OpenBSD

Contributor II

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97 Messages

 connect your Dell T7500 with integrated Broadcom NetXtreme gigabit ethernet card directly to your Netgear CM1000 cable modem with a cat cable. If you have a firewall or antivirus installed on your computer temporarily disable them. Don't even think about using your Netgear Nighthawk X4S router or switch. Completely remove those 2 items from the picture. Do a another speed test with that setup. The test will show a faster speed than 425. Report back with new download and upload speeds. It is essential you provide the new speeds you get from the test.

www.dslreports.com/speedtest

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djones

New Contributor II

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4 Messages

Thanks for all the replies. What I meant to say in my second post was I hooked my computer directly to the modem and got the same speeds. I am having to reply on my phone because I can't keep my modem online long enough to send a post. I don't mean to be disrespectful, but I know what I am doing when it comes to networking. It's not my modem, router, switch, or system. I can team dual cards and transfer well over a gig on my network. I do it all the time. The router is more than capable of getting the speed I should. But the first thing I always do when having issues is go directly from modem to computer. Even with the techs test modem, no difference.    

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JonathanJ

Former Moderator

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1.9K Messages

@Djones

Please send us an email with your full name, address, and this thread so we can take a look.

Cox Moderator

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