Upgraded to Gigablast but speeds way below Gigabit

Hello Carol

My equipment is as follows:

Modem - Netgear CM1000

Router - Netgear Nighthawk X4S

Switch - Dell 5224

Computer - Dell T7500 3.46 Xeon processors x2, 12 GB ram, integrated Broadcom NetXtreme gigabit ethernet card, fresh operating system install

I have run speed tests connected directly to router with several computers only to get the same results. I achieved the same results with the router that he brought, it made no difference. Am I to assume that there is something wrong with your modems? The tech did not even know the Dell 5224 was a switch, he thought it was a server, so I was doubting his networking knowledge. I am not against equipment on my end being the problem, that is why I have been requesting that they bring a laptop with them to verify the speeds. If my equipment is the problem and they can show me, I am more than willing to replace, but I think my equipment is more than capable of getting the speeds that I should be.

Thanks

Dan

djones connect your Dell T7500 with integrated Broadcom NetXtreme gigabit ethernet card directly to your Netgear CM1000 cable modem with a cat cable. If you have a firewall or antivirus installed on your computer temporarily disable them. Don't even think about using your Netgear Nighthawk X4S router or switch. Completely remove those 2 items from the picture. Do a another speed test with that setup. The test will show a faster speed than 425. Report back with new download and upload speeds. It is essential you provide the new speeds you get from the test.

www.dslreports.com/speedtest

Thanks for all the replies. What I meant to say in my second post was I hooked my computer directly to the modem and got the same speeds. I am having to reply on my phone because I can't keep my modem online long enough to send a post. I don't mean to be disrespectful, but I know what I am doing when it comes to networking. It's not my modem, router, switch, or system. I can team dual cards and transfer well over a gig on my network. I do it all the time. The router is more than capable of getting the speed I should. But the first thing I always do when having issues is go directly from modem to computer. Even with the techs test modem, no difference.