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ceramicat

New Contributor

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1 Message

Friday, September 13th, 2019 11:46 PM

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upgrade

I upgraded to Ultimate. Now my speed is slower than it was on the previous tier. Why? Don't tell me I need to spend more. I don't have it.

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Updated

6 years ago

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KevinM2

Former Moderator

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1.5K Messages

6 years ago

Hello, are you experiencing slow speeds on a wireless connection or hard-wired (Ethernet) connection? Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

http://bit.ly/2VsdGbX

If you normally use WiFi on a consistent basis, we do suggest setting the channel state to automatic. -Kevin M. Cox Support Forum Moderator

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