New Contributor
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4 Messages
Updating Netgear N600 Modems firmware
I contacted Netgear about updating my firmware. They said that is something my ISP has to do. So I contacted Cox tech support through the chat and they said they do not update firmware. Obviously someone has to be able to update the modem because it does not give me the option to when I log onto it. This was purchased at Walmart and not through Cox, but Netgear said Cox would still have to update it because they push the updates to cox to send out. Sounds like I'm getting the run-around..
Bruce
Honored Contributor III
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5.7K Messages
5 years ago
Cox has to evaluate, test and approve all software for their network. Meaning, just because Netgear has an available update, Cox must authorize it.
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BrianM
Moderator
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859 Messages
5 years ago
Brian
Cox Support Forum Moderator
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