mattGPT's profile

New Contributor II

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9 Messages

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up to 25% packet loss between 11pm-8am

It usually starts dropping packets late in the evening and the problem persists until morning. 300/10 service, download doesn't seem to be affected, only packets sent out. Cable modem signal is pretty hot here and increases as the temperature drops or sun goes down, some channels can see as much as +15db, running a -9db attenuator on it now to keep the levels closer to optimal but this doesn't seem to have any affect on packet loss during the hours specified. Router/modem is fairly new, purchased within the last year I believe, Arris SB8200. 

The upload almost never reaches 10Mbps , usually around 5-7.5Mbps depending on the time of day but I rarely see it dropping packets during daylight hours, only at night. I can run back to back tests during the hours it starts dropping packets and see upwards of 25% at the worst.

Esteemed Contributor III

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3.5K Messages

First, does the packet loss happen if you connect your PC direct to the SB8200? Next, can you post your upstream levels? Last, besides the attenuator, can you describe the coaxial setup from the street to the room the modem is in?

New Contributor II

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9 Messages

I'll do that this evening when it starts acting up. Do you want the levels without the attenuator in line or with? Here is it now with the -9db attenuator. Usually drops about 3-4db on the upstream at night, without the attenuator it can dip into the high 20's range.

Coax comes from high on a pole outside to the back of the house into a box with a coupler adapter, then down into a hole drilled into the brick and I'm guessing under the house then up through the floor into the room with the cable modem. I'll get a flashlight and see if there are any adapters of any sort in the line under the house. Only the cable modem is connected to the coax from Cox..

Esteemed Contributor III

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3.5K Messages

Usually drops about 3-4db on the upstream at night

Does the dropping of the upstream relate directly to the time you start to get packet loss? Anything in the logs around the time of the packetloss or do you show any uncorrectables on the downstream channels? So far I am thinking it is weather/temp. related to something outside, maybe your tap.

New Contributor II

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9 Messages

Yes, but this didn't seem to incur packet loss until a week to two ago, since then it happens like clockwork. I know last year in the summer during the warmest hours, about 2pm to 3/4pm the cable modem would lose signal every day for a half hour up to 2 hours. Since then it seems they've adjusted something or installed new equipment because the signal has been stronger "higher in the +db range". 

Off and on since then half the downstream channels would never lock on. Usually within a week or 2 of this the service would go out around 12am-2am and be down till morning. That cycle repeated at least 4 times, half the downstream channels would go out, within a couple weeks service would go down, then a repeat of the same over and over.

I'll check the logs tonight again, I've tinkered around and reset it at least twice today. From the box on the back of the house where the ground wire is, the coax from there to the modem appears to be a single coax straight to the cable modem.

New Contributor II

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9 Messages

I suppose it's not actually packet loss so much as it is packets that are beyond a reasonable latency. So far this evening "9:30pm currently" it's working normally with one or two spikes up to 100ms if I keep rerunning the test. In the daytime I don't see any latency spikes and it's near completely smooth as such.

A few more hours and this chart will turn into a disaster. If I were to try playing an online game it would become unplayable as the character movements become rubber-band like, snapping me back to where I was prior and actions I perform not getting to the game server soon enough so they are ignored. I'll post some of those results once that time is here.

New Contributor II

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9 Messages

I was correct in my first assessment, they were dropped, not late packets. I was asleep during what's the usual worst time, I'll see if I can get more data tomorrow.

New Contributor II

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4 Messages

This is standard for Cox.  They refuse to lay more cable, a few of us even tried to complain to the FCC, but Cox just comes back at you with standard corporate lawyer trash, "It is acceptable enough, and works a "MAJORITY" of the time."  The worst offender is anything traveling down like what, 1 of 2 cables, on the route to the regional AWS.  

New Contributor

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1 Message

I am experiencing this exact same issue between 7/8pm and 7/8am. I run a PingPlotter to track activity 24/7 and see 10-30% packet loss during these hours as well as T3-timeouts in modem logs.

Any suggestions on how to get Cox to resolve this when it happens outside their field techs hours?

Esteemed Contributor III

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3.5K Messages

Can you share the Pingplotter data?

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