New Contributor II
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9 Messages
up to 25% packet loss between 11pm-8am
It usually starts dropping packets late in the evening and the problem persists until morning. 300/10 service, download doesn't seem to be affected, only packets sent out. Cable modem signal is pretty hot here and increases as the temperature drops or sun goes down, some channels can see as much as +15db, running a -9db attenuator on it now to keep the levels closer to optimal but this doesn't seem to have any affect on packet loss during the hours specified. Router/modem is fairly new, purchased within the last year I believe, Arris SB8200.
The upload almost never reaches 10Mbps , usually around 5-7.5Mbps depending on the time of day but I rarely see it dropping packets during daylight hours, only at night. I can run back to back tests during the hours it starts dropping packets and see upwards of 25% at the worst.

WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
First, does the packet loss happen if you connect your PC direct to the SB8200? Next, can you post your upstream levels? Last, besides the attenuator, can you describe the coaxial setup from the street to the room the modem is in?
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Battlefieldpack
New Contributor II
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4 Messages
This is standard for Cox. They refuse to lay more cable, a few of us even tried to complain to the FCC, but Cox just comes back at you with standard corporate lawyer trash, "It is acceptable enough, and works a "MAJORITY" of the time." The worst offender is anything traveling down like what, 1 of 2 cables, on the route to the regional AWS.
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DrumMasterFat
New Contributor
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1 Message
I am experiencing this exact same issue between 7/8pm and 7/8am. I run a PingPlotter to track activity 24/7 and see 10-30% packet loss during these hours as well as T3-timeouts in modem logs.
Any suggestions on how to get Cox to resolve this when it happens outside their field techs hours?
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