New Contributor II
•
2 Messages
Unplanned outage
Monday at 10:30pm, our neighborhood lost internet access. It is now Wednesday at 2:33pm and we have no ETA on a fix. I work remotely from home. Tech support offered no solve, so empathy, nothing. Said for me to wait until outage fixes as apparently a Cox hot spot is not available in my area . I have screenshot of interaction. I'm beyond frustrated! Anyone know what’s going on. Live in West Phx
ChrisJ2
Moderator
•
502 Messages
5 months ago
Hi, there. I'm really sorry for the poor interaction you've received from us. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can provide feedback for you there, as well as investigate your outage issue.
1
Palowski01
New Contributor
•
1 Message
5 months ago
Same here. We have a total outage since Monday evening. They moved it from unplanned outage to a network impairment. I also work from home. I have two cox hotspots that are just out of reach from my house as well. I live near 75th and Lower Buckey (not sure if that would be west Phoenix or not).
1
0