New Contributor III
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23 Messages
Unknown tier internet ?
I upgraded to Ultimate 500 was getting 450/10 then a week later I couldn't check my data usage and was only getting 200/10 I check my account on my phone it says unknown tier ? Could I get the correct tier resent to my modem tried chat all they did is try to sell me things I don't want.
BrianM
Moderator
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856 Messages
5 years ago
Brian
Cox Support Forum Moderator
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bearone2
Contributor III
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1.5K Messages
5 years ago
you should see the service you're getting when you sign in to the cox residential homepage.
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Gotcha29
New Contributor III
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23 Messages
5 years ago
I guess the squeaky wheel gets the oil reset the modem and the speed is back where it used to be still have no idea how much data I am using. Support has no idea either but they instantly wanted to sell me more without telling me how much I used 😞
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