New Contributor
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4 Messages
unable to access e-mail
For 2 weeks I have been unable to access my Cox e-mail, despite 20 hours of communication with Cox I keep getting a notice that I've been "timed out" thoiught I have not been able to enter. They say they have seen this problem before but nobody can fix it. I have worked with Customer Support, Copmlete Care, and CustomerEscalation, where they marked my ticket "solved" because they could get into my account, but I can't. After 3 hours today erasing possible blocks on 3 browsers (Chrome, Edge, Firefox) Mark at CutomerEscalation suggested I go back to Complete Care. My suspicion is that the problem is at the Cox site, though they don't want to admit it.
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CurtB
Honored Contributor
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2.1K Messages
You've probably tried this already, but just in case...
Using Chrome:
Delete "myemail.cox.net" cookies.
From the Cox Webmail page, click the "View site information" icon. (lock in upper left of the screen just left of the Omnibox)
Click "Site settings"
"Usage" may display "No usage data" initially. Wait for the number of cookies to display (may take 30-60 seconds). Then click "Clear data" to delete only "myemail.cox.net" cookies.
Check for bad extensions
At the top right, click More tools Extensions to eliminate other variables while testing each enabled extension.
How do you try to access Cox Webmail? Is it a link from a Cox website or a shortcut?
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bearone2
Contributor III
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1.5K Messages
cox can both access the account + send temp password!
bear in mind the pw needs to be changed on all devices that access cox mail or pinging old pw looks like intrusion!!
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