New Contributor
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1 Message
Tired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is unacceptable. Imagine paying for a meal that us not served! Ludicrous!!! Please stand with me
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JulianN
Moderator
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330 Messages
Hello,
I am sorry you have had repeat outages in your area. I understand these can be a problem and frustrating. We value your business and want you to have a good and reliable connection. Outages do happen, sometimes they are unplanned and sometimes they are maintenance. I can say that we will always work to resolve them as quickly as possible. Now not all homes react the same way in an outage. Some homes might have intermittent or no services and some might not be affective at all. This is the reason an automated credit is not applied to customers’ accounts who are in outage area. However, we do not expect customers to pay for services they are not receiving. Please email us your full name, complete address, and Cox pin. I would be happy to investigate this matter for you.
Thank you for choosing Cox support!
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AllisonL
Moderator
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99 Messages
Hi there. My name is Allison, and I will be assisting you while Julian is away. We value your business and sincerely apologize for the interruptions. I'm here to help. You can email us at coxhelp@cox.com.
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GregTurner
New Contributor
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1 Message
These outages are becoming more and more frequent! I thought Cox was working towards better service. Seems like it's only getting worse!
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