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New Contributor II
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Tired of Latency and Packet Loss
So tired of latency and packet loss like most of you are. Literally cannot play competitively anymore in online games because they refuse to address the complaints. It's especially brutal when connecting to anything AWS or Google related, funny how that works. Fortunately, they railroaded other service provides out of Arizona so we get stuck with garbage COX.
If you're experiencing the same issues:
https://consumercomplaints.fcc.gov/hc/en-us
File a complaint with the FCC - eventually, they'll need to justify the number of re-occurring complaints.
Whatever95
New Contributor II
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I have the exact same issue, the tech come by and replace all the tips of the wired but the problem is still there. High latency and spikes ping randomly could not play anything. SO FRUSTRATED.
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Becky
+2 more
Moderator
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lwpowelljr
New Contributor
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Same here in Omaha Nebraska. I've tried everything and even a directly connected laptop to the modem. The Call Center just tells me that they can see my modem. Well, duh! It's not dead!! My upload speeds are for the most part fine and reporting in between 20-30 Mbps, but my download speed is about 5-10Mbps and it's usually over 200! And now they won't dispatch techs!?!?!?! I shouldn't be paying for this crappy service if they aren't sending anyone out to fix it. I want my billing to be suspended until they can dispatch a tech to fix this **!! At least send someone out to the outside box to see if the issue is there...
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women-tiger
New Contributor III
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Same here in Vegas. This issue been going since last month for me. I cant even play online games any more. Its frustrating when they keep denying the problem and tell you everything is fine. Gonna switch to Century Link for their fiber optic instead.
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