New Contributor
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2 Messages
The Connection to the outgoing server “smtp.cox.net” failed
Frustrated…tried texting support but they have no clue. Anyway, can anyone help with this error:
Cannot Send Mail
The connection to the outgoing server “smtp.cox.net” failed. Additional Outgoing Mail Servers can be configured for Mail accounts in settings > Mail > Accounts.
Is this related to the transition to Yahoo? I haven’t received notification or instructions yet, so just checking.
RaquelD
Moderator
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221 Messages
1 year ago
Hello. I'm sorry that you are having trouble with your email. The error message you have is related to the Email Server Settings; https://www.cox.com/residential/support/email-server-settings.html We can verify if you are still under the Cox server or have transitioned to the Yahoo server; these settings are different. Some notifications were received in other folders within your email box. If you still have trouble sending emails, I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. You can also reach us on Twitter at @CoxHelp, or visit us on Facebook. Thank you for choosing Cox for your services.
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Darkatt
Honored Contributor
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1.9K Messages
1 year ago
Make sure you have the settings, "My server requires authentication" (SSL), Use same username/pwd as incoming, and use port 465, IF this is an outlook issue.
If this is an APPLE client issue, remove, and re-add the account, it's a known bug with apple email products.
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