Terrible

Hello maddygevans,

We value your business and want to be sure we're addressing your service and account concerns. I'm sorry to hear you were a victim of fraud. I know having to update all accounts with the updated payment can be stressful enough. If this happened to me, I'm sure I'd want the $50.00 charge evaluated and addressed, especially if I was quick in updating my payment information was changed. When you have a moment, could you email us at Cox.Help@cox.com with your first and last name, complete address, and include the URL to your forum comment? We can help with your service and billing concerns.
-Dustin

@CurtB​ same here, I have used autopay for at least 14 years now, and have never had an issue. 

@Darkatt​ A long time ago before Easypay was available, I coordinated with my bank to set up Cox payments on ACH.   Easypay is Cox’s proprietary system that may or may not use ACH.  Attempts to ask Cox about it didn’t provide a clear answer, but it doesn’t matter as long as it’s secure and reliable.  It's important to mention that the Easypay option chosen can matter though.  Using a credit card can get rewards from the credit card company and defer disbursement of customer funds, but a credit card can expire or be declined.  This can cause Cox payments to be late resulting in late fees.  A bank checking account can be closed if not managed properly, but it won’t expire.  I recommend setting up Cox payments with Easypay using the bank checking account option.  If the customer properly manages their checking account, they'll never have to worry about a missed Cox payment again.

That's what I did YEARS ago. I have a credit union, (Friends don't let friends join banks, lol), and my account has been active and in good terms since 1993. 

Cox won't care if a customer uses a bank or a credit union as long as they get paid.

Instead of "bank checking account", I should have said "bank or credit union demand deposit account".  Someone reading this probably wondered "What's a checking account?"