Terrible Webmail Performance

I can only access it on one PC, the other won't connect on any browser. even then it's a crapshoot and missed to connect on every 3rd attempt. the old webmail was fine, this enhanced is garbage. their own emails go into my spam folder or get marked as spam.

today it seems that anyone using office or another software to DL messages isn't working as well as android. I haven't received a message all day, just rejecting notices on my phone.

My problem with the webmail is that it is so dang slow.  Takes forever to do anything...from logging in to logging out.  Most of the time I just close the browser to log out rather than wait for it to finish refreshing so I can log out, because if you try to hit logout while it's refreshing, it will ignore the logout and when it finishes refreshing, you're back in whatever folder you were refreshing.  Flagging messages as good out of spam folder back to the inbox typically takes an extra refresh in order to get them to appear in the inbox. 

It might have some newer features, but it desperately needs some optimization for usability and speed.

If you are having latency issues when accessing Webmail via a web browser, we suggest the following:

• Clear browser cache, cookies, and temporary files.
• Make sure your browser content settings accept first and third-party cookies.
• If your browser is out-of-date, update to the latest browser version.
• Try a different browser.
• Do you have hundreds of emails in your Inbox? Deleting or filing Inbox emails into folders may speed up the Inbox.
• Changing your Inbox "View" setting to List View can often speed up the Inbox.

If you are getting a specific error message or are unable to access your Webmail Inbox, please let us know.

I can guarantee that none of those things work for me to speed up webmail access, because I've already done them repeatedly in the past.  Regardless of my connection (high speed cable, business cable), browser (Firefox, Chrome, Edge, Vivaldi, Opera), or amount of mail in my mailbox (very few..I generally don't keep mail on the server), webmail is slow.

Well intermittently, web mail is especially slow for me as well today but I suppose if you can busy your paying customers with infinitely meaningful tasks like switching browsers, clearing cash and cookies, checking for software updates, etc., you will stall them off long enough to where the problem, whatever it actually is, is temporarily resolved and people are convinced that your advice worked.  Problem solved, right?

Becky said:

If you are having latency issues when accessing Webmail via a web browser, we suggest the following:

• Clear browser cache, cookies, and temporary files.
• Make sure your browser content settings accept first and third-party cookies.
• If your browser is out-of-date, update to the latest browser version.
• Try a different browser.
• Do you have hundreds of emails in your Inbox? Deleting or filing Inbox emails into folders may speed up the Inbox.
• Changing your Inbox "View" setting to List View can often speed up the Inbox.

If you are getting a specific error message or are unable to access your Webmail Inbox, please let us know.

Getting a "Connection error, the service is not available right now- retry (link)" message from time to time logging in.  Moving messages from folder to folder sometimes take a hugely inordinate amount of time... sometimes.  This tends to debunk the premise that it's something with my machine/software.

I will need to pay closer attention as I log into Cox features- it behaves like there are a number of levels of logging in taking place.  Perhaps email services have been outsourced...?

Same Issues accessing Webmail https://email.cox.net/

It takes forever to load and refresh and often times returns a Connection Error.

I have no problem with other sites, just the webmail.  I have the fiber Gigablast, so my connection is not an issue.  Most of the time it says something like the server can't be reached or isn't responding.  Then I try a minute later and it goes right through.  I usually have less than 10 items in my account.  The problem is widespread and with your vendor, not your customers.

I have tried multiple browsers and clearing my cache and removing extensions as well. It takes forever to load.

This is true for all members of my household on different computers - one laptop,one desktop. One receives a lot of email; one very little.However we share the same elevated level of frustration.

I used to be able to click on the WEBMAIL icon and get right in. What changed?

For those experience webmail slowness, we'd like to collect more information to investigate further. If you could email us at cox.help@cox.com with the following it would be very helpful:

Info Needed:
• Email Address:
• Account Number:
• Where slowness appears (i.e. after entering their credentials, or loading Inbox, etc.)
• Date/ Time of attempted login:
• Location/ Region:
• IP: (if not sure, use http://www.whatismyip.com) IPv4 address required, IPv6 optional

Frankly, for what Cox is charging us it's inexcusable that they can't get their act together.  Now I'm aware that forum moderators are not responsible for how their employer is gouging its customers but if we are going to be enlisted to assist paid tech support in ferreting out something that, for what we are being charged (and the rates are about to go up AGAIN!), our efforts and aggravation should be reimbursed.

ChrisL said:

For those experience webmail slowness, we'd like to collect more information to investigate further. If you could email us at cox.help@cox.com with the following it would be very helpful:

Info Needed:
• Email Address:
• Account Number:
• Where slowness appears (i.e. after entering their credentials, or loading Inbox, etc.)
• Date/ Time of attempted login:
• Location/ Region:
• IP: (if not sure, use http://www.whatismyip.com) IPv4 address required, IPv6 optional