Terrible Service

Why is Cox so terrible and unreliable at providing service? This company makes so much money off of all of us I just can't believe how negligent they are to their customer service base. No one ever has an explanation as to why the service is so spotty a lot of people work from home now I work from home 4 days out of the five and three of those days I have to go find reliable service in other places it's usually only one day out of the week that it's working for me.  What is a better alternative to Cox?