Terrible Internet

Olive76, I am sorry you're having issues with your service. We want to help. Feel free to send us an email to Cox.Help@Cox.Com with yur full name and address. 
-Shariel

It seems they create outrages so there techs can some play with a cord and charge an additional fee. Seems fishy to me. I’d call the FCC

It's been an absolute disaster the past 2 weeks. Unplanned outages one after another... What a dissapointment!

I moved to Vegas from a small town in the Midwest a little over a year ago. For the first year the internet service was fine, if a little pricey. My roommate and I both work from home so consistent up/down is very important for us. We've dealt with an odd outage here and there, no biggie.

Recently our service has become absolutely terrible, however. Upload speeds are crashing to <.5mbps during our peak hours, making connections unstable at best. Any time I reach out to Cox, they tell me "no packet loss" on our end and the issue is magically and instantly resolved until it begins happening again and I have to contact Cox. Again, no issue on their end, yet it instantly resolves.

During my last conversation with a support tech, they decided it would be a good time to tell me that my account was "eligibel" for TWICE the speed. Why would I be offered to pay more for service that I'm actively reporting is inconsistent for me. This has made me truly miss small-town companies. Speeds were consistent, the company cared to resolve issues as they happened, and I didn't feel like I was constantly trying to be extorted for more money.

Don't even get me started on finding out that the internet usage is "capped" until you pay more to uncap it. That is insane to me.