New Contributor
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4 Messages
T3 Timeouts and modem restarting throughout the day, tech scheduled. What do I say to make sure it gets fixed when they are on site?
Been having these issues for a while now. New motorola modem. New Rg6 coax cable connected directly to drop with no splitters.
I am worried the tech will just tell me everything looks fine from their equipment and there is nothing they can do. Can anyone help me figure this out?
Please see pics for more info regarding the T3 timeouts as well as my Connection info.
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Dave9
Contributor III
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251 Messages
Unfortunately there's nothing you can say that will change the way they handle the issue. They will connect directly at the tap and test for packet loss. If they see packet loss, they open a ticket to have higher level maintenance fix the issue. If they don't see packet loss, they will say the problem is with your cabling or equipment. Your connection looks pretty bad so it seems likely they will be able to see a problem at the tap if one exists.
Also while cable modems very rarely go bad, yours is using an older technology. Replacing your cable modem with a new DOCSIS 3.1 modem such as an SB8200 won't fix your current issue but it will help you to have a better experience overall.
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