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T3 Time-out, RCS Partial Service, SIP DNS Query Failure
Can someone tell me what’s going on with my modem logs? I’ve been experiencing content WiFi slowdowns for the past month, this modem was a swap with the same model, it’s a Panoramic WiFi modem.
| DOCSIS(CM) Events |
| Date Time | Event ID | Event Level | Description |
| 10/4/2018 20:26 | 84000700 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/4/2018 20:26 | 84000500 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/4/2018 20:26 | 84020200 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/4/2018 20:33 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/5/2018 1:26 | 69010100 | 6 | SW Download INIT - Via NMS |
| 10/5/2018 1:32 | 69011100 | 6 | SW download Successful - Via NMS |
| 10/5/2018 1:35 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/7/2018 0:57 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/7/2018 15:11 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/7/2018 16:25 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/9/2018 15:35 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/10/2018 12:33 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/12/2018 11:52 | 84000700 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/13/2018 1:28 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/13/2018 16:32 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/13/2018 18:18 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/13/2018 19:20 | 84000700 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/14/2018 7:32 | 73040100 | 6 | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/14/2018 14:16 | 82000200 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| 10/15/2018 15:32 | 84000700 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
| PacketCable(MTA) Events |
| Date Time | Event ID | Description |
| 10/9/2018 16:00 | 16 | MTA TFTP: Successful |
| 10/9/2018 16:00 | 26 | MTA PROV: Successful! |
| 10/9/2018 16:00 | 14 | Power Supply Telemetry Log - BATTERY MISSING |
| 10/9/2018 16:00 | 14 | Power Supply Telemetry Log - Temperature Alarm Set to 50 C |
| 10/9/2018 16:00 | 3 | Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS |
| 10/9/2018 16:00 | 3 | Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS |
| 10/9/2018 16:00 | 65535 | Port Shutdown Procedure Applied to Line 2 |
| 10/9/2018 16:00 | 3 | Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS |
| 10/10/2018 4:06 | 65511 | SIP DNS Query Failure |
| 10/10/2018 5:15 | 65511 | SIP DNS Query Failure- Cleared |
| 10/10/2018 6:25 | 65511 | SIP DNS Query Failure |
| 10/10/2018 15:43 | 65511 | SIP DNS Query Failure- Cleared |
| 10/11/2018 4:00 | 65511 | SIP DNS Query Failure |
| 10/11/2018 11:23 | 65511 | SIP DNS Query Failure- Cleared |
| 10/11/2018 21:34 | 65511 | SIP DNS Query Failure |
| 10/11/2018 23:17 | 65511 | SIP DNS Query Failure- Cleared |
| 10/13/2018 16:32 | 14 | Power Supply Telemetry Log - BATTERY MISSING |
| 10/13/2018 16:32 | 16 | MTA TFTP: Successful |
| 10/13/2018 16:32 | 26 | MTA PROV: Successful! |
| 10/13/2018 16:32 | 14 | Power Supply Telemetry Log - Temperature Alarm Set to 50 C |
| 10/13/2018 16:32 | 3 | Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS |
| 10/13/2018 16:32 | 3 | Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS |
| 10/13/2018 16:33 | 65535 | Port Shutdown Procedure Applied to Line 2 |
| 10/13/2018 16:33 | 3 | Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS |
| 10/14/2018 7:32 | 14 | Power Supply Telemetry Log - BATTERY MISSING |
| 10/14/2018 7:33 | 16 | MTA TFTP: Successful |
| 10/14/2018 7:33 | 26 | MTA PROV: Successful! |
| 10/14/2018 7:33 | 14 | Power Supply Telemetry Log - Temperature Alarm Set to 50 C |
| 10/14/2018 7:33 | 3 | Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS |
| 10/14/2018 7:33 | 3 | Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS |
| 10/14/2018 7:33 | 65535 | Port Shutdown Procedure Applied to Line 2 |
| 10/14/2018 7:33 | 3 | Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS |
LatitiaS
+2 more
Moderator
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I am sorry to learn of your connection troubles and I'd like to take a closer look at what may be causing your problems. Please send us an email to cox.help@cox.com with your name and address. We look forward to working with you.
Latitia S.
Cox Forums Moderator
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