azolivas's profile

New Contributor III

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18 Messages

Tuesday, April 14th, 2020 12:35 PM

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Suspicious activity ?

Received the suspicious activity email stating password needs to be changed because of detected malware .  Followed the protocol and checked my account notifications per the email and there is nothing there.  Scanned my desktop nothing there.  Checked my cox email and nothing there.  The only email I received from cox  was from my yahoo account and even though it also included my cox email it was not there as well.  Chalking it up to a cox data breach.  

Honored Contributor III

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5.7K Messages

5 years ago

I agree it's a phishing attempt, but the offender could have got your address from anywhere...including from somebody's address book on Yahoo.

Kudos for your suspicion!

Contributor III

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1.5K Messages

5 years ago

i doubt phishing, unless a link was provided because you can only change the pw within email/settings......

are you able to get into the account?

Honored Contributor III

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5.7K Messages

Link or no link, it's suspicious for Cox to have sent instructions to a Yahoo account.

Contributor III

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1.5K Messages

not if cox email is backup for yahoo, like i use.

for lost yahoo pw, i can get a text message or cox email.

Honored Contributor III

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5.7K Messages

Which account do you think was "breached:"  Cox or Yahoo?  I thought it was Cox.  Does Cox require an alternate address?  I know Yahoo does.

If I have a Cox email account and the only warning from Cox is sent to another email account, I'd think something was phishy.

I'd log into my Cox account via bookmark not via provided link...if provided...and if there is no other warnings within my Cox account, it'd confirm something was phishy.

If Cox wanted me to change my password, Cox would have forced me to change my password on their login page while I was confirming potential phishiness.

Contributor III

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1.5K Messages

i'm not sure if either one was breached.

i can't say that i've ever had an email to yahoo about my account, so i'm re-thinking my 1st statement.

nope, you don't change the cox pw on login page, only when logged into email/settings/change pw..

last fall i got a several emails from cox saying i had to change my email because of suspicious activity.

i finally figured out that i wasn't changing the pw on all the cell phones & multiple pings with the devices with wrong pw looked like someone was hacking me.

Honored Contributor III

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5.7K Messages

I didn't think anything was breached either...that's why I quoted it.

Yes, you're correct about the normal process to extemporaneously change your Cox password.  However, when Cox did have a breach a few years ago (maybe more), the page forced me to change and then to confirm my new password.  The login page wouldn't allow me to log in until changing.

Yeah, if devices without a Cox-assigned IP address try to access your account(s), Cox probably would suspect something.

Gmail used to persistently hound me about suspicious activities.  I have POP Peeper to check all my accounts and Gmail hated it.  I'd log into Gmail via browser (okay) then my POP Peeper would check for new email (yikes!).  Gmail reported activity from 2 different locations but it was from the same PC with the same IP addresses.  Google has since fixed that flaw.

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579 Messages

5 years ago

If ever in question, it is a safe practice to login to our site directly and change your password to ensure security. If needed, Cox Security Suite Plus is offered at no additional charge to Cox Internet customers. To download the software for free, visit www.cox.com/securitysuite to sign in to My Account with your primary User ID and Password.

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