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Blatz

New Contributor

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2 Messages

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Support Communication Text vs App

Apparently there's been an outage in my area. Don't like outages, of course, but a very unhelpful thing is the conflicting updates. The Cox app tells me there are intermittent outages and invites me to sign up for text updates. When I request an UPDATE by text the message is that "the outage has been cleared." Better communication between these two services would be appreciated. 

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Allan

Moderator

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2.4K Messages

@Blatz, Excellent suggestion. If you have any questions about the outage updates, please send us a private message with your full name and address so we can help. Thanks. -Allan, Cox Support Forums Moderator.

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Blatz

New Contributor

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Thank you. I've messaged with support. Contrary to what the text notification update says, the outage is still ongoing and being addressed. 

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Bruce

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Honored Contributor III

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5.7K Messages

What do you expect of a communications company?

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DavidA2

Former Moderator

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212 Messages

@Blatz, I am sorry to hear that about the outage and for the contradicting information. I hope the outage clears for you soon.

David
Cox Support Forums Moderator

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