Waleee's profile

New Contributor II

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6 Messages

Tuesday, April 16th, 2024

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Successful Email transition to Yahoo: using Thunderbird on Windows

After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird.

First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here:

"Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account."

Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below:

Description: COX
Server Name: smtp.mail.yahoo.com
Port: 465
Connection Security: SSL/TLS
Authentication method: OAuth2
User Name: your user name, duh
click OK

Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows:

Server Name: imap.mail.yahoo.com 
Port: 993
Connection Security: SSL/TLS
Authentication Method: OAuth2

Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.

 

 

New Contributor II

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9 Messages

1 year ago

Thanks for the write up.  I have been trying to get this to work for the last 5 hours.  Could only find FAQ's, WIKI's and Forums that were old and using outdated settings and settings that are no longer available in the software or they are using Outlook, a few months old, or people saying "Same as me" or "Me too", which really doesn't help the issue.  I then searched for the newest and found this entry.  Made the changes (OAuth2), even brought that up to Yahoo support, and I was able to send emails. 

When I reopened Thunderbird a rather big pop-up box from Yahoo opened and wanted verification that I wanted to use a 3rd Party email client and asked for my U/N and P/W.

One thing that is not brought up, that the Yahoo support had me try was the 3rd Party Email client or application password creation on Yahoo's security page.  It creates a password for your application other that Yahoo's app, and support had me enter that password at one time also.  I don't know if that has/had any effect on this issue.

I made the mistake of "testing" the transfer with my primary account email, and when you do that it automatically transfers any email addresses set up under that account.

THANK YOU for your write up.  It most definitely helped this poor slob.

New Contributor II

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6 Messages

Hi DPS. I too went to Yahoo's security page and created an app password, but when I entered it in Thunderbird, I got the invalid password popup. So while that may have set the stage for me entering the Yahoo password that I had initially created, I rather doubt that it did anything useful. If anyone finds that using this "app password" was necessary,  I hope they will add a comment here to help other folks. And I wouldn't mind understanding it as well.

New Contributor

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1 Message

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Contributor II

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421 Messages

Tried this- didn't work.  A useless window "inviting" me to establish a new account but I can no longer use Thunderbird.  There doesn't seem to be a way for me to access my accounts any way besides Yahoo's interface.

New Contributor III

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46 Messages

Getting Cox to Thunderbird was indeed the hardest part.  I had set up an App password but never had to use it..I changed SMTP aand IMAP settings in the TB  Server settings to the Yahoo ones I am sure you have but the authoriztion OAuth2 does not show up in the drop down until you restart TB a couple of times.  Yahoo is very slow so you have to let the servers have time to talk to one another.  I have 4 email accounts that after a total of like 12 hours finally have all in TB and working (except of the Unified folder deleting does not delete off inbox until you empty trash).

I hope maybe this helps but check out my other questions and you might stumble upon something that helps..  getting into iPhone was a piece of cake compared to this.

 

Contributor II

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421 Messages

Okay... retrying.

The OAuth2 no-show was one thing that befuddled me.  What should I expect (errors) in the interim?  Had to reset my Cox account as it was (did so successfully) but am back at square one with the TB transfer.

Bear in mind, all my accounts have been activated on Yahoo.  The trick is to get TB and Yahoo to play nice.  Yahoo wants to pop a window every time I launch TB disabling checking for messages erases that annoyance.

Thank you for the response.

Edit: now launching TB in turn pops the Yahoo window seeking credentials for webmail without TB seeking a password.  Also- "authentication failure"  No place in TB to enter new password  The Yahoo popup when it attempts to "check for messages" is particularly goading.  Grrr....

New Contributor III

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46 Messages

1 year ago

Thank you for the detailed and easy instructions on this conversion to Yahoo and Thunderbird!!  Your process seems easy and when it is my time I hope it goes as well...I have only received one email from Cox as yet.  I was wondering if you could TEST this process with one of the several email accounts I have with Cox when I am notified by Cox to do so but NOT the original main email account?  Another reply to this solution said they did the MAIN account and ALL the accounts went over to Yahoo. 

Another question is--can you use the SAME password for Yahoo when you are asked to create a new password?  Just would be so much easier.

Thank you for any help you can give to make this transition to easier that the horror stories I have read about. 

New Contributor II

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6 Messages

Hi OldBob2. I had exactly the same thought as you and picked the address I was most able to live without if things went to the bad. Unfortunately, when you move one email address to Yahoo the rest will also automatically move. At that point the only access to your emails will be via the Yahoo webmail until you can get your email client, in this case Thunderbird, communicating with Yahoo. If you open TB right after setting up your Yahoo account, you will find that no emails exist there anymore. When you set up your account in Yahoo you will be required to use a password that is different from the Cox password.

New Contributor III

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46 Messages

Thx Waleee..I was afraid if you move ANY they all go..bummer.  So I guess as long as I enter a different password in Yahoo I should be OK..and change the in/out settings in TB with the new Yahoo password I hopefully should be ok..Last time I tried to use the Authentication method: OAuth2, Thunderbird did not like it for my IMAP but hopefully that has been resolved.  Hope I dont have to change too soon and many of these pitfalls will be worked out.

New Contributor II

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9 Messages

I think that would depend on how "strong" your original password is.  I tried the same password and Yahoo said it wasn't strong enough, so I had to come up with another.  Two special characters, numbers and capital letters and 16 characters total for Yahoo to decide if it was strong enough.

New Contributor

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7 Messages

1 year ago

This would not work for me using TB version 115.10.0. TB never prompted for a new password after restarting and I could not receive emails to the cox address. However, simply deleting the cox account and adding it again with the above settings DID work.

 

EDIT: After re-adding the cox account I did get a sign in prompt from yahoo's webmail where I entered the new cox email password. 

New Contributor

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3 Messages

1 year ago

Hello and thank you for contributing.  

I have a POP setup on Thunderbird and followed the supplied instructions from Yahoo about how to configure incoming/outgoing servers for POP.  This DID NOT WORK.  

I am very reluctant to first set up as IMAP, as I have years of emails that I access regularly and it would be catastrophic to lose them.  Any suggestions on how to set up without losing my email stash?

New Contributor II

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6 Messages

Hi Sadean. You bring up a good point about possibly loosing emails. From everything I've read on the internet, the settings for POP should be "pop.mail.yahoo.com" and port 995. Everything else stays the same as in my above post. I have not personally tried this, but as long as you enter it as POP and not IMAP you have nothing to lose by trying it. Please report back, it may help someone else.

New Contributor

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3 Messages

Nosed around, and apparently I needed a one-time password at Yahoo to use when signing on to Thunderbird for the first time.  Here are the instructions for that.

https://help.yahoo.com/kb/generate-third-party-passwords-sln15241.html

 

It worked for me :)

New Contributor II

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11 Messages

So I started on migrating to Yahoo using Thunderbird mail client. Two Cox users each with multiple Cox email accounts. Migrated a single account for each user yesterday. Attempting to migrate additional Cox email accounts for each user today.....able to send from one Cox email account for each user. Cannot send from second or third accounts for each user. Appears to me that failure is occurring when Yahoo special client password is not being recognized by the Yahoo smtp server. Have reached point of confusion overload. Any suggestions? By the way......I am using normal password setting.....why are you using OAuth2?

 

New Contributor

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2 Messages

1 year ago

I ran into problems when I got to "Authentication method:  OAuth2"

This method doesn't appear in the drop-down menu of items.  Instead, what I have in the drop-down menu are the following:

     No Authentication
     Norman Password
     Encrypted Password 
     Kerberos/GSSAPI
     NTLM

Has anyone else had this issue.  And are any of these an acceptable alternative?

New Contributor

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7 Messages

That happened to me too. What I did was, after changing the servers for incoming and outgoing I closed TB and reopened. When I went back to the settings OAuth2 was available.

New Contributor

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2 Messages

nchw68  Thanks for the help.  I now have OAuth2.  I'm still not quite there yet.  I also am using TB version 115.10.0.  I went back and looked at your prior post where you said that you deleted the COX account and added it again.  I don't quite understand from where you deleted and added the COX account.  In that process did you lose any emails when you deleted the account?  My failure to understand may be due to age.  I'm well past the average age of male life expectancy here in the US.  So again, I greatly appreciate your help, 

New Contributor

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7 Messages

I deleted it from within TB. I did not delete it from Yahoo. I had no emails saved so I had no emails to lose. Your emails should also be available on Yahoo mail online if you sign in with your COX email address.

New Contributor

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7 Messages

BTW, it's no bother.

New Contributor III

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32 Messages

1 year ago

Thanks for the simple instructions but I had to make a few adjustments.  I have 6 Cox accounts and was advised only one had transferred.  I made the changes to imap for this account in TB (OK), but when I changed the SMTP address, TB changed it for all the accounts.  Since they hadn't transferred I was not able to send email from the other 5 accounts.  I changed the SMTP address to the cox server and will use the web based Yahoo mail to send emails from the transferred account for the time being.

The one problem that I have is that in the account I transferred, now in the left colums of TB under SENT, the transferred account is not shown.  The account shows up under trash but not SENT.  This account shows up under  Junk and Trash but not Sent.  Anybody else with this problem?

 

New Contributor II

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9 Messages

1 year ago

I do believe there is another issue with this transfer and email services from Yahoo.  I am bringing it up on this thread because it does deal with Thunderbird as an email client.  And, I think people who use TB use it because they like the control that TB provides.

I noticed I was not receiving some of the emails I usually do.  I read another thread that said Yahoo was "hiding" spam emails.  I logged into the web based Yahoo to check the spam folder and there they were.  Yahoo filtered what messages it thought was spam, never making it the the inbox for Thunderbird to do any filtering.  Me being me, I selected everything and marked it as not spam and return them to the inbox, I then let TB do the filtering.  If this messes with Yahoo's algorithms, so be it.

New Contributor II

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6 Messages

Thanks for your input. As a result, I logged in to the Yahoo webmail and also found that the spam folder contained unspam emails. I "turned off" the spam filter by using the approach given in the below link. I would much sooner have all emails come into Thunderbird and let me deal with spam locally.

https://clusterednetworks.com/blog/post/how-turn-spam-filtering-yahoo-email

Since I just did this, it's not yet a tested solution, but I don't see why it won't work.

New Contributor III

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32 Messages

1 year ago

Definitely a learning curve to do this transition.  I have 5 accounts to 'transition'.  First account took 4 hours and only succeeded after I found this thread for setting up Thunderbird and this thread

 Yahoo Email Transition - iPhone Setup | Cox Community

to set up iphones.  On my fourth account I am down to 20 minutes, including testing all of the devices.  Without the sharing of knowledge from smart users we would been SOL.  I feel sorry for non-tech-savy users who will struggle to figure this out.  One would think that the 'wizards' at Cox and Yahoo would write out instruction in simple English.

New Contributor

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5 Messages

I suspect this change by Cox collectively cost customers many thousands of hours, even just limited to dealing with the direct conversion...not including if they want to use a 3rd party email progam like the popular (26 languages) Thunderbird (over 20 million people per month (which doesn't include all the users behind corporate firewalls) per Thunderbird.

New Contributor II

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7 Messages

1 year ago

My LAST issue is with the Thunderbird EDIT SMPT SERVER User Name constantly changing what I put in there. If the User Name isn't the same as the account I am using, it won't send the e-mail. I can change it back, but it will always change back to the last one I typed in for another account.

How do I fix this??

New Contributor II

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7 Messages

1 year ago

"Description: COX
Server Name: smtp.mail.yahoo.com
Port: 465
Connection Security: SSL/TLS
Authentication method: OAuth2
User Name: your user name, duh - Mine keeps changing the user name to the last name I put into any of my 6 accounts. The only way it will send mail is if the correct user name is in the correct account (obviously). Why is it changing constantly?
click OK"

New Contributor II

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9 Messages

This is how I work this issue:

The Cox login remains the same as the one used to login to the Cox service, not necessarily the one that was used to login to your Cox webmail or other Cox email addresses, that doesn't change.

The Yahoo email address remains what it was with Cox (username@cox.net), with a new password. I had 4 emails that transferred over to Yahoo and my son had another (he is mad because you can't forward emails without paying $5/month for Yahoo premium, so anything that comes up that uses the Yahoo/Cox email he is updating the email service to another email and will soon be off the Yahoo/Cox service).

I use the POP3 and have all the emails stay on the server.  I did the Third Party app password from Yahoo once (not even sure it worked).  Since then all my email addresses under Thunderbird use just the one password for each account (4) and Thunderbird does all my junk mail filtering.

I have not logged into Yahoo web email in about a month and have not had to update any passwords or keep entering the passwords since I got everything transferred over.

I have found that the email is slow, numerous times with 2FA logins that send the code to email have timed out because the email hasn't arrived in time to use it (upwards of 5 minutes), in the process of moving those over to my phone, and will have to deal with the junk texts that come since they will have my phone number.

I hate to admit it, but since the initial PAIN of the transfer and the ongoing 2FA issues, it has been uneventful.

I still harbor animosity towards Cox with this whole transfer, because once you transferred your email their attitude was like, "HA! you're Yahoo's issue now!"  And Yahoo, either playing dumb as to get third party apps going (of course everything except their app is going to be less secure) was of no help, was probably hoping people would just give up and not use other apps.  Still, my thanks goes to Waleee (the originator of this thread) to get me operational.

New Contributor

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9 Messages

Gidgey –

[Windows 11, T-bird V102, multiple Cox accounts] As I mentioned earlier, I experienced what I think is the same SMTP problem you are describing. I finally got past it, though I used POP, not IMAP, and the "Normal password" approach and not OAuth2. What I found is that when you set up the SMTP server, you immediately run into the "Default" designation. And when you enter an email account name into the "Default Server" box, the SMTP server now works only for that specific email account and no other. In earlier (Cox) days, you could point multiple email accounts at the same Default Server, and it would work. This seems no longer true.

To get past this, I closed T-bird, opened Yahoo email, logged into ONE of my email accounts, then went to Security>App Password, and generated an App Password (16 characters). That App Password is associated with the specific email account that I just logged into, so I wrote it down, along with the name of the account that generated it. Now I logged out of that email account, logged in to the next account, and did the same thing. Again, wrote down the App Password and the account name that generated it. Did this for each of my Cox email accounts – I had 6 of them. When I had done all of them, I logged out of Yahoo email entirely, and closed it.

Now open T-bird. Set up each of your accounts as you would expect to, EXCEPT that you may not point more than one account to the Default SMTP Server (and you are not required to use the Default Server for any of them). So do not hit EDIT SMTP Server. If you do, it will ask you to enter an account name., and it changes the default account from the previous one to the one you just entered. You need to set up a non-default SMTP server. Click Manage Identities. In the resulting box, you can ADD an SMTP server that is not a Default – do not click the "Make Default" button. And going forward, when T-bird asks you to enter a password for either POP or SMTP, enter the account's App Password from the list you made earlier, and click Save Password. Click DONE (or whatever), and then repeat this for each of your other accounts. This should get you up and running.

As a check, open T-bird, and find and click the Passwords>Show Passwords setting. You should see a POP Server line for each account, and an SMTP Server line for each account, and both of those lines should show the App Password for that account.

It took me a long time to figure this out, but it worked. I don't know how it would be different if you choose IMAP instead of POP, or choose not to use an App Password, or use OAuth2 instead of "Normal Password". If it doesn't get you where you need to be, come back to me and I will try to help.

New Contributor

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1 Message

1 year ago

Thank you for the excellent instructions. I have 4 Cox emails and have started with setting up 2 in TB.  I am receiving the same email copies to both email addresses which is very annoying. Any suggestions. Before the transition each email only received emails for each specific account.

Seems like Cox could have offered to sell us our domain so we dont have to deal with Yahoo. I hate seeing all the ads and yahoo emails selling stuff. Do you know if I have to pay  $5 for each email to be ad free? Yahoo has a email selling something in the top of all emails. Its nice these do not show up in TB which is one way to be ad free.

Do you have any experience with another email programs that have the excellent format like TB for multiple emails?

Thank you

New Contributor II

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9 Messages

jusdoit,

The instructions started with Waleee, we just added to them as we figured stuff out.

Don't know if each email is charged $5 to be "Ad Free", I would assume so since they are all treated as separate logins.

I have used  MS Outlook in the past for multiple email accounts and it worked fine.

/R

DPS

New Contributor II

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8 Messages

1 year ago

for mac mail app on imac, I had to only edit the incoming and outgoing mail servers information for the "cox account" in the "accounts" section of the imac system preferences. If I tried to add a new account either Yahoo! or Mail or any, it didn't work. Also, with this method I got to keep my message organization and it's pretty seamless. IE. no Adding accounts, etc.

1 So I had to login to yahoo webmail with cox email address, accept terms and make a new password for accessing webmail at mail.yahoo.com. Then goto settings while signed in to yahoo webmail and "generate app password" and name it cox mail or something and click generate. then copy the generated password for mac mail cox.

2 Then I had to open Mail app on imac. From the "Mail" dropdown menu at the top" i chose "settings". 

3 I made sure the cox.net email account was selected on the left side of settings. Typed the generated password on the Account information screen (and changed the username to include Cox.net) Then chose "server settings" on right side tab menu. Then updated the incoming and outgoing servers from the imap.cox.net or whatever it was to imap.mail.yahoo.com and unchecked automatic for ports and double checked the ssl and port # settings (shown in picture)

Incoming Mail (IMAP) Server

  • Server - imap.mail.yahoo.com
  • Port - 993
  • Requires SSL - Yes

Outgoing Mail (SMTP) Server

  • Server - smtp.mail.yahoo.com
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes

Your login info

  • Email address - Your full email address (name@cox.net)
  • username - name@cox.net
  • Password - USE Generated App Password from yahoo webmail settings here!
  • Requires authentication - Yes

The password for both incoming and outgoing will not be the webmail password setup at mail.yahoo.com when you first accepted the terms of service. That password is for logging into yahoo WEBMAIL.  You have to create a special password while you are logged into yahoo webmail, and choose "settings" then look for "generate app password" name it cox email password or something and copy the generated password from yahoo  webmail settings. Then paste or type the generated password into the password field under "account information" tab shown in the picture below of imac mac mail "mail dropdown menu">"settings" for imap and for smtp 

The username must include Cox.net. Automatically manage unchecked.

 

 

New Contributor

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2 Messages

1 year ago

Can't get past "mail.yahoo.com/login"

New Contributor

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1 Message

1 year ago

You would have thought that Cox would not have left virtually everyone in the lurch who uses Thunderbird or Outlook.  That someone outside of Cox had to figure it out and post a solution say volumes about the complete and utter lack of customer service on the part of Cox.  This has been nothing short of a disaster in terms of the migration and is inexcusable.  That said, THANK YOU for posting the solution.  The OAuth2 setting was a new to me item and it seems to have worked.    

New Contributor

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1 Message

1 year ago

It's a traaaaaap!

I got the connection to T'bird working, thanks Waleee! However that is when the games began. Not all of my old emails migrated over. All of 2023 was missing, and much of 2024. I assumed that my bad habits of keeping old mail around had swamped the little server that the yahoos seem to be using, so I started sorting and deleting old mails. Part way through the process I realized that they were regenerating! Move them to the trash, empty the trash, and they just download again. ok, so I started bulk archiving to local folders rubbish files and all. Same thing, the emails would just reload, sometimes, but not always. Also if I tried to move more than 100 files at a time the whole mess would freeze up and fall over. Sometimes if I moved a month at a time, the files would copy out, then reload into the inbox, then slowly delete frome the inbox one   at   a   time, at a 1 to 2 second interval. Cripes what a circus. I had to go the the yahoos online browser and delete a bunch of mail there to keep it from reloading.

So, I decided to archive one of my other accounts before I switched over to the yahoos. Cox has cut the cord, and no access to the vacuum tube server yet, so I should be able to clean things up, delete the account, and create a new account. What could go wrong? Same thing happened! I dip out 6 months of mail, and it flows right back in. What...where...fkt...I am giving up and going to bed. Tomorrow I will patent this mess as a perpetual motion machine.

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