spam filter settings missing in new webmail

also I cannot send to my cell phone at @vzwpix.com

Would you be able to take screenshots of the new spam settings vs the old settings? We might not get another chance to document the problem as more and more are migrated to the new platform. Also, have you contacted Cox about this issue?

left is old settings right is no settings.

no I haven't called cox. when the internet in my neighborhood (I just moved in to) was constantly going down I called them about 8 times had them come out and they either could not find a problem or blamed my equipment, when I replaced all my equipment and the problems still remained they still insisted there was nothing wrong. when suddenly a couple months later they did "maintenance" and the issues improved, but it still had problems. their support "techs" are useless.

I worked in IT for 22 years. I managed Exchange servers for about 200 clients. I'm tired of tech support people telling me to:

clear cookies

use different browser

reformat my computer

all the canned responses I have heard hundreds of times from bad tech support.

tired of the difficulty of getting to a tier II support person who actually can fix something.

tired of the difficulty of getting to a tier II support person who actually can fix something.

I feel your pain. The problem is Cox outsourced their email so their is no direct escalation chain. The best you can get is a ticket number as they refer it to their vendor. Thank you for the images. Now that it is documented hopefully others will come forward and voice their concerns too. 

I haven't seen the new Webmail yet, so I can't comment on that.  But. the old "Spam Settings" didn't really help much.  All they did was provide us with three options for how we wanted to handle email that had already been flagged as spam by Proofpoint, Spamhaus or other email security companies.  

• Send the email to Inbox with "-- SPAM --" added to the subject.
• Send the email to Spam folder.
• Automatically delete the email.

Selecting "Not spam' for email in the Spam folder just sends that specific email to the Inbox.  Similar emails in the future would continue to be flagged as spam.

We are used to email being almost instantaneous, but IAW RFC specification for email delivery has to take place within 24 hours of being sent. While I understand it's frustrating that your emails from your phone text messaging came in hours later, you will have to look at the properties of the email, and check header information, to see when they were ACTUALLY sent by your phone provider/messaging provider, and then compare with when cox received and processed. SOMETIME'S, it's not Cox's fault, and also, even if your phone provider sent it to Cox in a second of your hitting send, remember, if it's in your email box within 24 hours of the actual send time, it's within specifications. 

I may have read that backwards, if the first reply IS backwards, let me know. A test from Cox webmail sent at 14:27 arrived as a text message on my phone at 14:31.

Was it a blank email? I wonder if emails with links and attachments take longer because they get scanned by Cox's anti-spam.

Nah, I sent a picture and I sent a 4 line email to text. Both showed up within seconds of each other without issue. 

Sometimes the servers get backed up. Still the same now? If so, try sending yourself a email(1 with photo attached and 1 blank) and see how long it takes.

Yea, I think that feature has been broken since the last UI overhaul several years ago. drvegas has a ticket open for it as discussed here.

Email that's been flagged as spam when it's received isn't typically available for filter rules.  If you can verify that such an email was routed to Inbox by a user defined filter rule, please let us know.

I will. I added the rule to all of my Cox emails and will know if it works by tomorrow as I typically get a few spam emails. 

Please let us know if the filter rule doesn't route spam to Inbox.  Email services like Webmail don't flag email as spam.  That's done by an email security company before it's received by Webmail.  Email services typically don't apply filter rules to email that's been flagged as spam.  It can be annoying because bypassing filter rules prevents the means to discard persistent spam automatically.

email and webmail has been up and down all morning (basically unusable), so testing it has been a problem. I see no way to create a filter to move from spam to inbox. if it wasn't that a have an unknown amount of accounts tied to my cox email account I would stop using it. 2 factor emails from some accounts have been delayed by as much as 8 hours.

I really wish they would use grey listing, or a system I once saw where a new email from someone gets temporarily blocked until they respond to a single email that ask them if they are a human.

I've tried testing my text to emails but this morning the refresh button in email does not seem to do anything.

also I got a response from cox re my unblock request:

finally could test my text to email and cox (or whoever) is still routing them to the spam folder.

You could have saved a lot of typing if you'd read the reply immediately above yours.  

Filter Rules don't apply to email flagged as spam by one of the email security companies.

well that's just stupid. how can I filter them properly if they skip my filters and I have no control over them.

I think it is the way the platform is designed. The email hits Cox's anti-spam system first before it even reaches your inbox for your rules to take effect. As I understand it, there is no way to turn the spam filter off with the new UI. With the old method, you could report false negatives to ThisIsNotSpam@cox.net with the email in question being sent as a attachment. That part is important.

Reply to: Flinx

Hello, preacher.  Choir here.  I don't know if all email services bypass filter rules for spam or junk email, but I know Webmail and Outlook do.

I tried those instructions a few days ago and the emails were immediately rejected by cox because it did not like the attachment.