South Las Vegas SLOW internet

I live just a little south just off Vegas Blvd. and I'm having the same problem for a couple weeks. 9-30Mbps download speeds on a 150Mbps account. Wasted the time to get in touch with Cox CS and they just parrot the standard "reboot everything" troubleshooting 101. Like the Cox website, they own up to nothing. The problems MUST be on the consumer end. Right... Cox is stealing our money.

Gigablast customer here. Speed throttled all the way down to 20MB or less EVERY NIGHT from 6:30-11:30pm which makes streaming video impossible.  Neighbors with gigablast have same issues.  Cox is stealing our money!

yep. gigablast here. i live over by sams town. From 8am to 1am everyday our speeds avg 5-25 mbps down, uploads are fine. i have been taking screenshots of the speed tests, i reccomend you do the same, and you can post them here. Or we can make a site called coxinternetisstealingourmoney.com and post them there. :)

Similar issue here.  Last 3 nights (that I've checked) I'm throttled at 10-15 Mbps.  Yesterday morning (around 5am), I was at 700+.  Today, early afternoon about 80, now tonight, back down to 10-15.  Neighbor has the same exact results (both on Gig Coax).  Modem log/levels are clean and I've checked directly into the modem (bypass home network completely).

I don't expect 900+ all the time, but at the MINIMUM I should always be above the [cheaper] internet tier below me right?

Located @ Eastern/215

Hello DaviddLV. Your modem is reporting a lot of time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.

I have the same problem. Speeds are fine in the morning and single digits in the afternoon/evening. I’ve had three techs out. They can’t find a problem but can see that I am having a problem. 

Was also told by a cox Tech that they do indeed throttle speeds.  But I feel like a get a different story every time I talk to someone. 

I didn’t have any problems until I upgraded my service and my modem. 

Thanks for posting this, DaviddLV! I was completely confused as to why my speed suddenly tanked before I saw your post.

I too have been logging my speed that is only 10-25% of what I am paying for.  I will be filing complaint with the FCC shortly,  I suggest everyone else does the same. Good luck.

Glad I checked here as I assumed I'm not the only one.  We have Gigablast in Southern Highlands, and I have not seen speeds hitting even 50% of what's advertised for the last few months.  Upgraded the modem to MOTOROLA MG7700 24X8 Cable Modem Plus AC1900 Dual Band WiFi Gigabit Router with Power Boost, 1000 Mbps Maximum DOCSIS 3.0 - Approved by Comcast Xfinit, which was reviewed as one of the best on the approved Cox list.  Ordered brand new CAT6E cables to make sure it wasn't a cable issue.  I've done many resets of the modem through Cox support website, as well as hard resets.

I've been in IT for years, and support loves to point the finger back at our house and hardware.  The online agent today insisted I was at 85% of my usage and kept pushing a sell to upgraded to unlimited data.  After explaining that I was currently at 64% utilization (cox app), and that I monitor our usage regularly, and have alerts set up, he just kept pushing more data.  Bandwidth and data usage are completely different issues.  If I was getting anywhere close to the advertised 940 Mbps, I'd gladly upgrade to unlimited data.  I haven't hit the usage cap at all over the last 4 months (or longer), so what is Cox doing to fix speeds?  I've only been a customer since 1998, but I guess loyalty doesn't get you far.

Speedtest.net results while chatting with support today.  AVG of 33% of the DL speeds I'm paying for.  Maybe we should reduce my bill by 66% if we can't give the speeds that are advertised:

DL Mbps / UL Mbps

316.67 / 8.07 (33%)

220.06 / 19.86 (23%)

315.03 / 20.67 (33%)

252.58 / 16.65 (26%)

472.14 / 17.84 (50%)