Something is up with Cox's notifications

check the information i provide before you gom ou and spend money and still have the same issues

check the information i have given you before you go out and spend money needlessly wheni may be a simple fix

FYI, you can edit your posts by clicking on the 3 dots on the top right of the posts and clicking on edit. I notice you post duplicate posts when the original has a typo. Is there some problem like the post not showing up that is making you post again or is it to correct the typo?

Also, the reason I suggested getting their own router is for reasons other then just monitoring bandwidth. The Panoramic gateways use the xFI system licensed by Comcast. About a year ago Comcast automated many of the wifi settings like channel/mode/encryption/band steering which can be problematic, specially if you have IoT devices or live in apartment where there is heavy channel congestion. Also, many of the options now are in the cloud and require a phone with a app to access and configure. Not to mention many of those features like port forwarding don't work for some, and other features like alternate DNS doesn't work at all. Last, there is the security and privacy concerns of letting the ISP control the firmware of your router.  If OP is technically literate and wife is WFH, I thought getting a retail router would be a better fit. So many people think Cox internet is bad when really it's the gateway that is bad. 

Windows 11 OneDrive doesn't back up everything and is not done on a scheduled basis.  OneDrive directory files are backed up every time they're changed.  To prevent uploading heavy-use files multiple times daily, I created a corresponding non-OneDrive directory and a scheduled task to copy selected files from that location to the OneDrive directory once per day.  Those files are then uploaded but only if they've been changed since the last time they were copied.  If a restore is necessary, only changes made that day need to be re-applied.

iPhone OneDrive for iPhone automatically backs up photos and videos when your phone has a power source, is locked, and connected to Wi-Fi.  You can turn off this automatic iPhone backup, but you can't change when it occurs.  Remaining photos and videos can be uploaded when your phone is plugged in overnight.  OneDrive uploads on an iPhone are one-time.  When all existing photos and videos on your phone have been uploaded to OneDrive, only new photos and videos will be uploaded. 

Android By default, Android OneDrive backs up photos and videos only, unless other folders are also chosen.  Frequency is determined by OneDrive app settings.

If you take a lot of photos and videos, you might consider disabling OneDrive on your phone.  If you're routinely close to or over the data cap, you should try to determine if data used when uploading new photos and videos for a month could be enough to push you over the data cap and cost you money.

Cox's data monitoring system is checked and verified by a third party, and is 99.9% accurate. I have run tests using my RAXE300 router, and found all data monitoring to be spot on as well. 

MOST routers are capable of monitoring data usage, if you have your own router, see if it can monitor your data usage. 

That being said, there are many things that can use data, security cameras, streaming media, gaming, apps on phones, as well as an issue with amazon echo and their programs. They can go into a loop of sending everything it hears to amazon and trying to figure out if you are talking to it or not. Had someone a few years ago, turn off their amazon devices, and dropped over 700gb of data usage a month. ALSO, Amazon devices can SHARE your connection with neighbors amazon devices. They call it low level data sharing, but unless you can actually measure it, who knows. 

Makbert68  I am having the same issues with cox for over a year on a monthly basis and cox never finds a solution to the problem . Cox puts me on hold for long time ,their customer service is really awful. I have to pay more than my regular bill every month because of going over data and when I called it is always excuses.

Hi Everyone, I understand how you feel about data caps, as we've all been impacted by high data usage at one time or another. If you're exceeding your data plan every month, it's important that we find out why. My first suggestion is to change your home network password to something brand new. Many customers—after noticing spikes in their data usage—were able to restore their usage to what they considered ‘normal’ for their household simply by changing their network password. All of the suggestions made in this thread are accurate in terms of things that use data. I'm not sure if spyware was mentioned in the previous suggestions. Spyware running in the background can cause spikes in data usage. Make sure you check all household devices for viruses and malware.
Cox provides a Data Usage Meter to help you monitor your data usage. It is available in My Account (www.cox.com/datausage) and the Cox App. The Data Usage Meter is updated daily with usage from the prior day. If you disagree with the Data Usage Meter's calculations, using your own router and bandwidth meter is a good idea. Then we can compare your meter's usage numbers with the Cox Data Usage Meter. If you're constantly hitting your monthly data plan, we offer the Unlimited and 500 GB additional data plans to help you plan ahead for your household’s internet usage and avoid overage charges. You can learn more at https://www.cox.com/residential/support/unlimited-and-500-gb-additional-data-plans.html. If you see high spikes in data usage that you can't explain or you would like help in figuring out why your data usage is so high, please email my team at Cox.Help@cox.com. 

 

Yeah. Becky is the best.  I think she's the department manager.

What is weird is that some moderator post what appears to be AI generated or speech to text. It will usually be one sentence broken up into multiple sentences, like a program was putting a period where the person talking paused. Other times it will look like copy/paste but will have a obvious typo like confusing cox.com vs cox.net for the support email. Like if you are using a script, at least proof read it. Yikes. That's one of the reasons I think some of the moderators here are outsourced. Like it seems like they are using some kind of translation program.