wmsolo's profile

New Contributor

 • 

2 Messages

Sunday, May 5th, 2024 10:33 PM

Closed

smtp.cox.net outgoing server not working

I just transitioned my Cox email to Yahoo! and it seems to have worked. However, I use the Mail application on my MacBook Pro, and I can no longer send mail through any of my email addresses (Gmail, Yahoo). It seems as this transition screwed up my outgoing server settings. 

What should the incoming AND outgoing server settings be? Thanks so much!

Accepted Solution

New Contributor II

 • 

4 Messages

1 year ago

on one of the other posts there was a pretty good set of clues on how to transition from COX to YAHOO! using Mac mail (OSX)... it was not exactly correct.  Having now transitioned 9 accounts, I think this is the correct recipe.

please share and thanks to Lyndonb95 with the original post that no longer has replies enabled.  credit where credit is due!  

These instructions are exclusively for Mac Mail on the Mac OS.

  1. Do NOT simply add a new account by selecting "Yahoo" as the email type... this leads to agony.
    Instead, open “System Preferences” > “Internet Accounts” and select “Add account…” > “Add Other Account…” > “Mail account”
  2. When presented with the log on screen, Type in your Cox.net account as username@cox.net and the “one time password” from the instructions below in Item B
  3. You should be able to sign into Yahoo.com, but after some “spinning wheel” time, the system will issues an error “Unable to verify account name or password”.  
  4. You need to correct the IMAP and SMTP settings from the information below in Item A (from imap.cox.net to imap.mail.yahoo.com and
    smtp.cox.net to smtp.mail.yahoo.com ). 
  5. You also MUST add your user name with username@cox.net
  6. Click “sign in”… technically, this is your “first” sign in with your “single” sign on password
  7. More “spinning wheel” time
  8. This should sign you into Yahoo.com with the correct imap and smtp settings
  9. You will get a screen “select apps you want to used with this account”
  10. Verify “Mail” is checked; up to you if you wish to click “Notes”
  11. Click Done
  12. Believe it or not, the account is now created … But it doesn’t work!!
    If it does work, consider yourself EXTREMELY LUCKY and skip to step 25… otherwise, continue to 13 (ironic number, eh?)
  13. Close and reopen “System settings” > “Internet Accounts” and select your new “COX” account
  14. Odds are that the new account shows “offline” (“Mail” > “Setting” > “Select” new Cox account and it likely shows “red” ball = Status: “offline”
  15. Click on “Server Settings”.  You should see all of the detailed setting for an IMAP account
  16. Create a new Single Sign-On password in Yahoo! Account (the 1st one won’t work anymore as you have already used it) and close the window in Yahoo (this seems to make a difference)
  17. Enter your Single Sign-On password again (yep, again) in “Password:”
  18. Unclick “automatically manage connections settings” > verify port number and click “Use TLS” for both imap and smtp setting
  19. Verify “password” is selected for Authentication:
  20. Click “Save”
  21. Go back and delete the 1st “Single Sign-On password” from yahoo.com
  22. More “spinning wheel” time… I have actually had this require uptake to 5 attempts to get it right; at some point it finally succeeds and the account becomes “Verified”
  23. Delete the old Cox account from your list of accounts; it is “dead” anyways
  24. Close “Accounts” tab
  25. You should now be receiving emails on the Cox-Yahoo! Account on MacMail… the status button may still show “red”
  26. Verify receiving info and sending out emails

Item A: server info:
Incoming Mail (IMAP) Server
Server - imap.mail.yahoo.com
Port - 993
Requires SSL - Yes
Outgoing Mail (SMTP) Server
Server - smtp.mail.yahoo.com
Port - 465 or 587 (only 465 works for me)
Requires SSL - Yes
Requires authentication - Yes
Your login info
Email address - Your full email address (name@domain.com)
Password - Generate App Password
Requires authentication - Yes

Item B: Single Sign On Password: When it comes to the password, do not use the password you created for Yahoo email--that is fine to use on the iPhone but not here. Instead you must go up to the Yahoo web site--login with your new Yahoo password. Then select your account and you'll be prompted to login again (I know--you did that already to get into your webmail but that is how they do it), and then navigate to security just below the header, select that. Scroll down and on the right hand side you'll see an option to Generate an App Password. Select that and you'll be given the option to create and copy a unique password--and that is the password you want to paste into the password field on your mac.

Moderator

 • 

425 Messages

1 year ago

Hi there,

 

Please visit https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html to access the link to view POP/IMAP client settings.  

Have a great day.

 

Cox Forum Support Moderator

New Contributor

 • 

4 Messages

This does not work at all.

Moderator

 • 

950 Messages

Hi Betty_heenan. If you are using your cox.net email account on a 3rd party email program or mobile device and your incoming server is set to IMAP, you can remove the account from the device or email program and add it back, which will create the correct server settings for both incoming and outgoing server settings. This link, https://help.yahoo.com/kb/mail/SLN36637.html should help as well. Thanks, Lisa, Cox Support Forums Moderator 

New Contributor

 • 

4 Messages

This did not work at all, sorry.  I removed it and added it again, and did not work.  It says it's Offline.

New Contributor

 • 

2 Messages

I removed it and tried to add it back but it won't add.  Followed the directions several times,  after step 7 I still get the "unable to verify account name or password"

Moderator

 • 

2.3K Messages

Hello. You can find more information about setting up your email after the transition here: https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html

Recent Discussions

View More

Loading...