New Contributor II
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9 Messages
Slow Upload Speeds; Trying to Stream on Twitch
So recently I have been trying to stream on Twitch.tv, and even though we paying for the Ultimate Internet package, which includes 30mbps upload, I am only able to stream at 3500 bitrate and this still doesn't guarantee a good quality stream without dropped frames. I would also like to mention that even though we are paying for this service, I am getting an average of about 20-24mbps upload, with it very rarely reaching 30mbps.
I called about this a week ago I had two techs come out so far. One came out Monday the 17th and another came out today at around noon. The first tech said everything should be fixed by Friday, but I have performed multiple speed tests since then and I have yet to see speeds remotely close to 30mbps aside from a couple trials. (see attached image) 
He also put in a ticket for someone from Cox's maintenance team to come and see if there were any issues on the line outside my house, and from what I have been told, everything has been resolved yet I am still experiencing less than expected upload speeds.
I also have performed multiple Twitch Bandwidth tests to verify that there is an issue with my upload speed, and sure enough I get mediocre bandwidth results along with very low quality connections to servers that are close to me. (see attached image) 
Not sure what to do at this point because it seems like getting a tech out here for the third time would be nothing but a nuisance to them, since all they do is come here and tell me they can't do anything about it and that they will forward the issue. Hopefully someone on here can provide me with some help.
Thanks
Becky
Moderator
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4.3K Messages
7 years ago
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roy3805
New Contributor II
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10 Messages
7 years ago
I have this same problem. Speedtest.net tests are inaccurate for me. I get 700-900/38 on speedtest.net. There’s a Speedtest website https://speedof.me it gives you real connection speed. And I pay for Gigablast 1000/35 and on the website I max out at 500/8. I had my modem ran to a Netgear xr500 router which is high end and I always dropped frames when streaming at anything over 2500kbps. This problem started for everyone when they started to deploy the gigablast to almost everyone.
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boarshead5
New Contributor II
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9 Messages
7 years ago
Crazy... As soon as I hop on a VPN I see numbers like this and when I try live streaming at 4000kbps I drop almost no frames, even with reduced speeds while using the VPN...
From what I can tell either Cox has terrible routing to twitch streaming servers or they are throttling anyone who tries to stream on Twitch.tv. Gotta love it.
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boarshead5
New Contributor II
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9 Messages
7 years ago
Been constantly testing my internet and last night I was getting the speeds I would expect to the Twitch Ingest servers. Tried again this morning and everything seems good. Hopefully these numbers stay this way because whatever they did, if they did anything, really helped my bandwidth to the servers. Never mentioned this, but I am located in Florida. And it also looks like I am receiving the correct upload speeds when performing a speed test, when before I was only receiving 20-25mbps. Will continue to test things just in case this is a fluke.
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