Slow upload speed

Hi F5alcon, pings to your modem show packet loss, which can certainly impact your internet speeds. Are there any splitters on the coax connection to the modem? If so, bypass the splitter temporarily, connect your modem directly to the coax from the cable outlet, and reset your modem. Do your speeds improve? Run a few speed tests to compare your results. If speeds improve, replacing the splitter might be all you need. If there is no splitter, or if bypassing the splitter makes no noticeable difference, I suggest a service call so an on-site tech can resolve this for you. -Becky, Cox Support Forums Moderator