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HumbleGuyGaming

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Slow upload speed when using OBS for twitch

I pay for the 2 gig service from cox which is advertising as 2 mbps download and 40 Mbps upload. Download is great but my upload is literally a 16th of what advertised and its not stable, i unplugged my modem (PW8) turned off every device that is hooked up to my Wi-Fi turned off my pc and let it sit for 5 mins, plugged everything back in, after the router had started back up, Plugged in both my console and PC via ethernet connection. and still getting only 3 mbps upload, ill repeat my download is fine but my upload needs to be looked at, i don't expect it to run at 40 mbps but i know it could do 30. attached to this post is screenshots from twitch's bandwidth test in all they're allotted servers for obs to connect to, it shows the bandwidth, RTT, and quality of the upload to the servers, anything below 90 is not sustainable. i was under the impression that ethernet connection is taking priority over Wi-Fi connection. if further contact is needed other then this forum please email titanXXXX4@gmail.com. obs is the program used for streaming on twitch,

as that is my second job.



*Edited by Moderator to remove email address.

 

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HumbleGuyGaming

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editing to mitigate confusion, the plan advertises 2000 mbps download my download is 1400

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GregP1

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Hi,

I apologize for the trouble you are having with slow streaming speeds. I always recommend using a wired connection when gaming or streaming. The speed will be slightly better and more reliable. When you have the time, please run a speed test at an alternative test site such as speedtest.net, and let us know the results. I'm unable to initiate an email conversation but you can email us at cox.help@cox.com and we will reply. We are available for DM on Twitter Cox.help and we monitor Facebook at Coxhelp.

Greg

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HumbleGuyGaming

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results are from three different sites, Fast.com, Speedtest.net, and https://speed.cloudflare.com/

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HumbleGuyGaming

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also this is using a wired connection on my pc

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WiderMouthOpen

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FYI, to get faster then 940-960Mbps download, you need to use LAN port 4, which has a orange stripe next to it and is 2.5Gbps. Everything else are 1Gbps LAN ports.

As for your problem, when did it start? Around the time of the Hurricane? How does the coax get from the street to the room the modem is in? Any splitters/amps/filters? Have you looked at your gateway's signal levels from Connection > Cox Network in the gateway's UI?

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HumbleGuyGaming

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this whole time i was an idiot and didnt plug my ethernet up to right port, you literally upped my download speed to more of what im paying for thank you :), up load improved slightly but no where near what im paying for. 

Problem started: when i started streaming a few weeks back

coax is ran from one side of the home to the other with out a splitter or anything

how would i look at my gateway level on coxs user interface?

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WiderMouthOpen

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Is that when you know the problem started or just when you started testing for the problem? If you know for a fact it started then, what changed? Also, maybe I missed it, but what changed between getting 2Mbps upload and 30? Were the tests taken at the same time? Did you reboot between tests?

As for how to see your signal levels, go to 192.168.0.1 > user:admin password:password > Connection > Cox Network > Scroll down and look at your downstream and upstream levels. Downstream power should be between -5dB and +5dB or as close to 0 as possible. SNR should be above 36. Upstream should be below 50. You should have 2 downstream OFDM channels and 1 upstream OFDMA channel. These are like the express lanes for your traffic. BTW, they should really make a sticky about this.

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GregP1

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Hi,

With the varying results, there could be an issue at or near the modem and you may be getting packet loss on the upstream channels. We will be glad to check on this. Please reach out to us privately by email at cox.help@cox.com or by DM/PM on social media. My team monitors these and will be glad to help test your modem. you can also check for packets by running traceroutes tests to see where you start getting dropped packets. you can do this through the command prompt or even better use a test tool like ping plotter that will traceroute for several minutes and graph the results.

Greg

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Darkatt

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Try replacing your ethernet cable with a cat 6E , and verify in your settings the connection speed of your ethernet connection. (Ensure you are plugged into the RED port on the PW8, (port 4)). 

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HumbleGuyGaming

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im using cat 6E and in the correct port

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Darkatt

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Have you verified your settings for the network? I have an Alienware R16 with a 2.5gbps Killer ethernet port, and the default setting was for 1gbps. I had to manually change the settings. ALSO, my original ethernet cable a Cat 6E was bad, replacing it  and fixing the settings were BOTH required for me to get 2.5 gbps speed from my ethernet. 

Go into network and internet/ethernet can verify the link speed. I am currently on 500 down/50 up, but yes my equipment can handle MUCH faster. Even though - 

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HumbleGuyGaming

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I verified my network card in my PC it's a 2.5 GbE internet card. My download isn't the issue. My upload is speedtest shows it's 40 mbps for me. But whenever I'm sending a constant stream for twitch why wouldn't my upload be that. It's why I used OBS provided twitch bandwidth program. It takes the servers they specifically use for hosting and allows me to see what my upload is for streaming.

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ChrisJ2

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When you are connected to any server, you are at the mercy of the server as to the actual upload speed. They can and will limit bandwidth based on the number of concurrent connections; however, seeing the variation in the various test sites for upstream makes me think there may be an issue on our end. Please reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com so we can investigate this for you. 

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Darkatt

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If you are getting 40 mbps upload speed then you are fast enough to support 4K streaming. I know it's not the speed you want to see, and there can be a number of reasons why it's at 40, but that speed IS fast enough to support 4K. 

Again, have you tried swapping your ethernet cable? I know you said you are using a 6E, but I have see new cables be bad cables. 

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