Roman's profile

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Should I set up my internet myself or

I am clueless about how internet or what settings I should have on my Cox gigablast and I don’t know what Lan means and if I have to set up my internet internet connection through the app I have  or just leave it the way it is when it was set up by Cox tech 

I have had no problem with it at all I have some security cameras that need it to be a 2.4GHz and I am getting configure WiFi  it could be the camera itself but I’m not sure what to do with WiFi I am using Cox WiFi app and I have access to change it. 
shoud I just leave it alone and get better camera?

Former Moderator

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697 Messages

Hi @ROman

If you have the Panoramic Wifi App installed I would like to share with you some tips to help optimize your network, as your modem is a smart modem and will toggle networks. Although it gives you faster speeds the 5GHz band has the shorter wavelengths and higher frequency meaning that it is not good for long-range connections. The 2.4GHz band has slower speeds but a longer wavelength making it more stable at longer distances. Most cameras will only hook on to the 2.4GHz band. I would suggest downloading the Cox Panoramic Wifi App if you want to give your networks two different names. The link provided here should assist you: www.cox.com/.../cox-panoramic-wifi-app-features.html .


Ben S.
Cox Support Forums Moderator

Honored Contributor III

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5.7K Messages

If you want to setup and control your Internet, don't use Cox equipment.  If you subscribe to Cox Voice, you have to use a Cox telephone modem but other than this, you should purchase your own equipment.

Contributor III

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both of you forget to tell this admitted novice that he's got to setup/maintain equipment, you suggest he should buy to replace cox equipment!!

Honored Contributor III

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5.7K Messages

This coming from a Pano-renter who must use his own router to connect devices because Pano won't work with said devices.

For other renters unable to connect their devices to Pano, your only solution has been to replace their other devices!  If Pano doesn't work...why rent it?

OP rents Pano but still can't set it up.  What's the difference between buying your own equipment and being unable to setup Pano?

Contributor III

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1.5K Messages

oh the shame, oh the shame, what an atrocity, needing to plugin the router for the once/week use of 10 yr old laptop for family zoom session!!

if you're in phoenix, i'll bet $100 you can't setup the pano for use with this old laptop!!

Honored Contributor III

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5.7K Messages

We recommend subscribers to not rent Panoramic.  You disapprove of our recommendation because subscribers would then have to provide their own tech support for privately-own equipment.

However, Cox cannot provide tech support for the router because the router is your private network.  Cox can't review your settings, assess your settings or change your settings.  What's the tech support?  The only tech support is to freely replace the Panoramic.  This isn't support; this is swaptronics.

Most problems with Panoramic are weak signals, being unable to connect Internet-of-things and older wireless protocols.

Your solution for older protocols is to use your privately-own router.  Bottom line:  you rent the Panoramic but still have to provide your own tech support.  Why not get rid of Panoramic and just use the older router?  To use 1 of your previous defenses...your older router appears to be more advanced than Panoramic.

You are absolutely correct about me being unable to connect your older devices to Panoramic; however, you used the wrong verb.  It's not I could not...but I would not.  Ha-ha, you!

Contributor III

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why not use the old router, the older router connected at just under 100mbps before the panoramic, is rated to 300mbps.

the old may be more advanced in terms of some flexibility but can't deliver the 500+ wifi speed checks i see on my 2 activated, wifi call cell phones with pano ultimate 500 plan.

i'm retired, home most of the time, on the hardwired pc for internet for this + a few other sites, faster phone speeds are more important for me.

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