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Service outages
- Why when we have a power outage cox takes 5-10 hours to be resyored after the power goes back on? And why do we not see a credit to our account for the hours or days its out? You guys charge for every little thing so how about our credit for lousy service and a ridiculous wait for service to be restored?
Bruce
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Honored Contributor III
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After your "ridiculous wait," Cox would credit your account $4.
If Cox service is to be available 24/7, your cost-per-hour would be measured in dimes.
R = Rate (Hourly)
T = Time (Hours per Billing Cycle)
B = Bill (Cost of Service)
Equation: R × T = B
R = ?
T = 744 ((24 hours per day) × (31 days in August) = 744 hours)
B = 300 (I don't know the amount of your bill, but let's assume it's $300.)
Equation: R × 744 = 300
R = 0.40
Assume a 10-hour outage.
0.40 × 10 = $4.03
Perhaps it'd be a moral victory.
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