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imadanite

Visitor

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1 Message

service outage, are you going to prorate today?

My cox has been out all day. Are you going to prorate my bill or give me a free month or something? Also, that Oliver service rep guy is really dumb, I don't see why you hired him.

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Allan

Moderator

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2.3K Messages

Hello. For account specific concerns such as credits, please email us to cox.help@cox.com 
-Allan

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merciendahlgren

Visitor

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5 Messages

We should boycott Cox!!! 

1

merciendahlgren

Visitor

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5 Messages

The most important game and you have technical problems!!!

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merciendahlgren

Visitor

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5 Messages

Oliver is AI.  I can’t imagine a real person would be so unable to get a grip as to what I’m asking.

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Allan

Moderator

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2.3K Messages

Hello. I can certainly understand your frustration. Please feel free to email us at cox.help@cox.com 
-Allan

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Pneudecorb

New Contributor

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9 Messages

Just curious by out do you mean you have no service or is it just degraded?  I have Cox Fiber FTTH and the 1Gbps service and I noticed my service severly degraded today.  Just wondering if that is what you are seeing or do you not have any internet service at all?

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Allan

Moderator

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2.3K Messages

Hello. I can certainly understand your concern with poor service. What seems to be going on with the service? 
-Allan

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Pneudecorb

New Contributor

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9 Messages

Its degraded, I normally get around 940Mbps download speed and similar upload speeds and now I barely get 500Mbps down and tonight its struggling to get 200Mbps down and 100Mbps up.  This degraded service started. today.  I tested my speed connected directly to the PON to confirm my degraded service. 

I've had FTTH for about 10 years from COX and this is the first time I've ever seen this level of degraded service.

 

(edited)

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Allan

Moderator

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2.3K Messages

Oh, wow. I recommend sending an email to us at cox.help@cox.com, so we can look into this issue for you. 
-Allan

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Pneudecorb

New Contributor

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9 Messages

LOL, I already have a tech coming out on Wednesday to troubleshoot.  I doubt emailing cox would do much good.

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Allan

Moderator

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2.3K Messages

OK. Please let us know if you have any issues with the service after the tech visit. We will be here to help. 
-Allan

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