SERVICE INTERRUPTION

There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage for 2 weeks with absolutely no answers or anything to go off of. The store doesn't know what's going on and support says they have no information on this. I NEED more than that. I think we all deserve an answer.