New Contributor
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3 Messages
SB6183 VPN drops, lots of uncorrectable errors
I have an ARRIS SB6183 modem and I have continued to have issues with my work VPN dropping. Always at the worst times it seem. I may have 10-20 reconnects a day. This is not acceptable when you are working from home.
I have a wired ethernet connection. I have tried 2 different routers; One this I notice is that I have a high number of uncorrectable errors on the status page of the modem.
I power cycled my modem 5 days ago. So the numbers you see here are for 5 days
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 21 | 903000000 Hz | 1.1 dBmV | 43.5 dB | 88313 | 456316 |
| 2 | Locked | QAM256 | 17 | 879000000 Hz | 0.9 dBmV | 42.4 dB | 30 | 0 |
| 3 | Locked | QAM256 | 18 | 885000000 Hz | 1.6 dBmV | 43.1 dB | 26 | 0 |
| 4 | Locked | QAM256 | 20 | 897000000 Hz | 1.1 dBmV | 43.5 dB | 41 | 0 |
| 5 | Locked | QAM256 | 22 | 909000000 Hz | 0.2 dBmV | 43.2 dB | 155067 | 809846 |
| 6 | Locked | QAM256 | 23 | 915000000 Hz | 1.1 dBmV | 43.4 dB | 74774 | 390057 |
| 7 | Locked | QAM256 | 24 | 921000000 Hz | 0.0 dBmV | 42.0 dB | 130 | 254 |
| 8 | Locked | QAM256 | 25 | 927000000 Hz | 0.5 dBmV | 42.6 dB | 43 | 0 |
| 9 | Locked | QAM256 | 26 | 933000000 Hz | 0.7 dBmV | 42.9 dB | 84 | 0 |
| 10 | Locked | QAM256 | 27 | 939000000 Hz | 0.2 dBmV | 42.2 dB | 159 | 7 |
| 11 | Locked | QAM256 | 28 | 945000000 Hz | 0.8 dBmV | 42.8 dB | 45 | 0 |
| 12 | Locked | QAM256 | 29 | 951000000 Hz | 0.6 dBmV | 42.6 dB | 43 | 0 |
| 13 | Locked | QAM256 | 30 | 957000000 Hz | -0.1 dBmV | 42.2 dB | 50 | 0 |
| 14 | Locked | QAM256 | 31 | 963000000 Hz | 1.1 dBmV | 42.8 dB | 33 | 0 |
| 15 | Locked | QAM256 | 32 | 969000000 Hz | 0.2 dBmV | 42.2 dB | 34 | 0 |
| 16 | Locked | QAM256 | 45 | 429000000 Hz | 1.5 dBmV | 40.5 dB | 538 | 28 |
Cox, please help me resolve this.
thanks,
Dave9
Contributor III
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251 Messages
4 years ago
I'm just a customer but this most likely indicates noise ingress from the 900 MHz ISM band since your signal levels and SNRs are great but you have way too many errors in the 900-915 MHz range. If all of your interior cable connections are tight and all accessible cables have been replaced with brand new high quality RG6 cable, then you will need a Cox tech to fix the issue. Hopefully they will respond to you soon.
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JonathanJ
Former Moderator
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1.9K Messages
4 years ago
I apologize for the frustration you’ve been experiencing with your Cox services and I want to help. If you can email your full name and the street address on your Cox account to cox.help@cox.com, I’ll be happy to investigate.
Jonathan J
Cox Moderator
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