New Contributor
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2 Messages
Root Certificate not installed following email settings update
Following update of email settings to SSL (465/995 respectively) now receiving the following popup message occasionally within the email client:
The clock date/time on this system is correct
System is a Mac OSX 10.13.2
Can I get a copy of this root cert to install within the local certificate store
ChrisL
Former Moderator
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7.1K Messages
Root certificates are handled by the OS automatically. Looking at your screen shots however I thin the host names are out of date. They should be pop.cox.net and smtp.cox.net. I'd suggest updating those and see if the certificate error clears.
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EVM
New Contributor
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2 Messages
@ChrisL,
Thx ...
The pop settings were modded but a similar root cert warning appears - now just pointing at the cox.net server rather than west.cox.net
SSL settings remain the same following the host name mod
I know normally the system pulls down the correct root cert from the main - but is not doing so here. Hoping to end run and install the .cer locally
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NoBuddy
New Contributor
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3 Messages
All settings are updated per above. Sending-receiving OK. No problems until I try to send to multiple recipients. Error messages say "Unable to establish a secure connection to the server because the correct root certificate is not installed" and then errors to say " internal error". Only started having issues since today.
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StephanieA
Former Moderator
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1.9K Messages
To how many people are you trying to send? Have you tried sending from webmail? If so, do you get an error message?
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NoBuddy
New Contributor
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3 Messages
I don't use webmail. just Outlook. about 8+ recipients.
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John2222
Contributor II
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130 Messages
The new limit by Cox is 9 or less recipients. Trying to email 10 or more email recipients in an email is no longer allowed. Hopefully Cox will correct this.
See this other thread with more information:
http://forums.cox.com/forum_home/internet_forum/f/5/t/19962.aspx
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socal_transplan
Contributor III
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360 Messages
Evm
does your mail client have a way to mark certificates "trusted?" Maybe that is what you need to do. I have to with mine. And yes, it just changed again!!
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NoBuddy
New Contributor
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3 Messages
thank you. that seems to be the issue. i get that they are trying to deter spam mailings but for those of us who are in a large philanthropy organization (or any large group) can't function this way. will check out link. thank you!
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