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WiderMouthOpen

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Esteemed Contributor III

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RIP DSLReports.com

Just wanted to see if anyone has heard of anything official about DSLReports.com being shut down/broken. Right now it's giving a 504 error and been down for over 24 hours. As per here, looks like the domain has been locked, probably a payment issue. I mention it here because that site is where I started helping Cox customers many years ago. Long before this forum was created. It was the "OG" or "GOAT" of the online troubleshooting sites. Cox used to offer direct support on it but that changed a couple years ago for unknown reasons. There was a lot of data that was only on that site so it's a real shame. End of a era. With all the hacks/exploits/changes happening recently, it's scary to think what the internet will become in 5-10 years. Hope everyone is doing OK.

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WiderMouthOpen

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FYI Seems the site is back up but you can only get to the home page and there is a message on top that says they will be read-only soon. So good news is we won't lose all that useful data. Bad news is we can't post there anymore so the site is still "dead".

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WiderMouthOpen

Esteemed Contributor III

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What makes me sad is part of the reason they shut down is because ISPs(including Cox) pulled direct support and discouraged(even punished) employees for helping there. I was one of them. Instead they decided to move support to places like Facebook and Twitter. I think it is hard to debate the fact that these platforms are now propaganda machines for the right. Is Cox supporting these views by continuing to offer direct support there? What was the reason they pulled support from DSLR?

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ExtraChrispy

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Back when support was offered there, Cox has a vetting process so as to minimize the potential for damage resulting from employees not acting in the interests of the company there.

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WiderMouthOpen

Esteemed Contributor III

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It comes down to this; Cox support sucks. I know that, you know that. Actually most technical support sucks. It is inherent in the profession, like the DMV. A lot of the problem is a layer of stupidity is purposely placed between the customer and Cox to gas light the customer's issues so they are just satisfied enough to not cancel service, but as little as possible so to save the company money. Money is why Cox outsources most of their support now. There are exceptions to that rule of course. There are some people who don't follow the script or try to go beyond them. However most of those people aren't in Tier 1 and are hard to reach. That is where sites like DSLR come in. It creates a shortcut through all the BS and red tape. Once Cox started to try to incorporate those employees into their style of support, it was doomed to fail. Just look on this forum. 75% of the moderators are just here to ask customers to email them. Cox would rather give bad support that is under their control then good support. It's like the PR department took over technical support.

What do you mean from "me"? How could you know who "I" am? Who are you?

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Darkatt

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WiderMouthOpen

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I saw that on Reddit. For now, I am waiting to see which one of the replacements turns out to become the new standard. I have seen 3 possible places. The one you posted, reddit link I posted, or https://ho-lee-fooks.com/. The last one requires the site to accept your membership, but there was a referral link posted on Reddit. The problem is not only will the new site have a lot less viewers, but most of the DSLR users who are transitioning seem to be those that used DSLR for social reasons, not technical ones. Like I don't think the ISP employees and the people who actually helped answer questions and fix problems won't be switching to the new forum/platform. Not most of them anyway.

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