New Contributor II
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22 Messages
Refund for previous payments if the service you were promised has not been met
I have been on cox.com for almost a year now, paying for my WIFI, not disputing how much per month, but its a lot. I got the package for infinite data and the fastest speeds, However only recently i have discovered that I am only getting 5 percent of what i payed for, i am supposed to get 30 mb download speed, and I'm only getting 1 mb download speed, this has been going on since I've gotten the WIFI apparently. Will cox refund me for all previous months due to this circumstance, thanks to it being there own fault??? The download speed has not improved what so ever, and has never gotten above one, so im hopeful cox will make this right or else i may have to escalate this case :/
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
What speed/package do you get exactly? Some kind of hotspot package? Do you have a modem/gateway? I thought there normal internet starts at 100Mbps download.
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Darkatt
Honored Contributor
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2K Messages
Run a speed test with a WIRED computer. Nobody can guarantee speed on WiFi. Wired speed however should be right at what you are promised.
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Chase_Cooper
New Contributor II
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22 Messages
lads turns out our connection was on the fritz, the out door breaker box gone bad, so cox will be coming out and fixing it for free
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