Doyle_Wilson's profile

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Problem with 2.4 band getting "Access Point temporary full". Does Cox have limit on devices?

I keep getting error message on 2.4 band "Access Point temporary full"  So my Ring doorbell drops connection along with some of my other devices.  I have rebooted Cox gateway, which clears up problem.  But after day or two problems comes back.   Does Cox have a limit on number of devices allowed to connect to network?

Honored Contributor III

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5.7K Messages

Yeah...you gotta love those error messages:  Access Point is Temporarily Full.  It only begs the question:  full of what?

I'd also assume assigned clients but it could be anything.  You'd have to dig into your logs to review assigned connections, errors, processing power (if possible), signal quality.

A moderator would need to expound on "Full."

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I begin getting the same message a couple of days ago. I only have a few devices running wirelessly. My TV's and computers are wired with CAT 6. Any solutions? I called Cox 3 times and the advice was to unplug the router....didn't work. I have the panoramic wifi with gigablast in Norman, OK. 

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@StevenWP

Make sure you had the SSID for the 2.4 and 5 GHz set the same and that the channels are set to automatic. Please check the link https://bit.ly/2WoP2bP.


Jonathan J
Cox Moderator

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3 Messages

The doorbell and lights run on the 2.4 only. Will that make a difference since the 2.4 is the only one that says "temporarily full."

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As suspected, it did nothing more than give the same name to both 2.4 and 5 GHz. The issues remains. 

Moderator

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750 Messages

Hi StevenWP,

Your wireless network’s bandwidth is shared with each device that is connected to the internet. We can certainly investigate this issue further; however, we will need some information in order to do so. Please email my team at cox.help@cox.com with this post, your full name, and your complete address.

Maria
Cox Support Forum Moderator

Contributor III

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1.5K Messages

no but the speed connection you pay for advises "how many devices".

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