New Contributor II
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6 Messages
Please read this and save time for packet loss and slow speed
Hi everyone ,
I would like to make your life easier so you don’t have to post. I am an IT network professional. The reason your internet is slow and you are not getting full speed and you have packet loss is because cox internet lines are old and outdated . They are not meant to handle this many people working from home and not outside. The lines are over saturated and can not handle the workload. Nothing cox tells you is going to fix this problem so please don’t try. The only thing cox can do to fix this is replace your outside lan node. Which they most likely won’t do because it’s extremely expensive. Upgrading to Gigablast will not fix your problem....getting a new modem will not fix your problem... having a tech come out will not fix your problem... resetting your router will not fix your problem... the only fix is to switch providers. Nothing will change until Covid goes away. I’m sorry but this is the truth and I’m just trying to save you hours of time on hold with cox reps. Do not fall for their bs to upgrade your internet , this will not do anything trust me .
Dave9
Contributor III
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251 Messages
5 years ago
Sorry, but this just isn't true. There are a lot of things other than over-subscription that can cause slow speeds and packet loss: loose connections, faulty interior wiring, faulty exterior wiring, defective tap, defective amplifier, RF ingress, etc. Almost everyone who complains about slow speeds ends up having one of the problems I listed once they post their modem signals and logs. Over-subscription is a problem but it's definitely not the only problem. People shouldn't give up without properly troubleshooting their issue.
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New Contributor
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1 Message
5 years ago
I can't agree with you more. Had a tech came out few weeks ago for the same ping spikes/packet loss issue, and everything is fine it's just everyone staying home and their infrastructure simply can't handle this situation. No plan to split node in the near future. Will a FCC complaint force them to split node?
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andjreese
New Contributor
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1 Message
1 year ago
So.... Covid is over and the problems are still here. If only there were ANY other option in my area, Cox has a monopoly for the ability to lay new lines so we're stuck with terrible internet. Thanks
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LisaH
Moderator
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954 Messages
1 year ago
Hi andjreese. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
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Darkatt
Honored Contributor
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1.9K Messages
1 year ago
Let me make life easier for you. I am a network engineer and communications specialist with over 16 years at Cox Communications.
If you are having slow internet and packet loss, there are a NUMBER of reasons why this can happen. Since I have a good modem, and an ethernet connection, here is my speedtest - Which btw I will run at 7 pm, and tomorrow, at several intervals and post here.
https://www.speedtest.net/result/16085832701
I am in Virginia beach, and the test ran to Fairfax, Va. I am on the 500 down, 50 up speed and as you can see, I am easily getting what I pay for. Of course, my equipment is up to date, as is my computer.
So - Instead of believing what the OP posted, There are some things that can help if you are not getting good speed and you are having issues. I am in the forums quite often, and will help you out as much as possible. You would be surprised how easy it is to fix MANY issues.
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