Phoenix Issues Ongoing

I have contacted you, all your team does is tell me to restart everything and they can send a tech. I am out of town the next two days and you cant have someone here today. They came yesterday and did not confirm the issue was solved. 

Brhudd, we truly apologize that you are still experiencing issues. If you change your mind, and would like further support, please feel free to email us. 

I have emailed you. you continue to tell me it is not your equipment. I have severe delays connecting to sties and apps. Once connected speeds are okay but the connection is very unstable. As an example the xbox app takes 1-2 minutes to connect, prior to Monday would be almost instant. Fortnite takes roughly 5 minutes to connect and has instability. Netflix will not work on wifi. I was on a zoom call and it froze. 

All of the above issues, when I switch from your wifi to mobile hotspot are gone completely. Instant connections and no issues streaming. The zoom call was so much cleaner on 5g. This is all new since Monday/Tuesdays issues. 

I haver a tech coming today, and also ordered a mesh router of my own, and i am not confident in your gateway. Your email support team insists it is wifi interference. This router is in the same location as prior, and all devices show a strong signal in your app. Additionally, just now the panoramic app said no connection, while i was in the same room as the gateway. I explained this to them and that i was having the same connection issues in the same room as the gateway. 

I will update the thread once a tech comes and hopefully this can be solved. 

Hi BrHudd, 

Thank you for emailing us. We look forward to the tech visit so we can investigate this further. Please email us back if you have any account-specific questions. 

Greg