Phoenix Issues Ongoing

Cox will not acknowledge an issue. Had a tech onsite yesterday, new modem and new router, still dropping connections, and slow speeds. Cant even access the Cox app without turning off wifi. The online chat just tells me it all looks good from their end and they can send a tech back in a few days. 

They should at least acknowledge the issue. Paying for gig speed and getting 100Mb when it does work. Then drops connection over and over. 

Panoramic app cant even run a speed test due to dropped connections. 

But the network is fine LOL