New Contributor
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1 Message
Phoenix Area Service
For about 3 weeks now, my service has been pathetic; 4 to 5 times a day, we lose service, working from home, which makes it very difficult to operate. The customer service via Oliver is useless, and getting to speak to someone live is impossible. A technician came out and changed the cable from the home box to the house. Not sure if something was done, service did not improve. Paying over $120 per month for a service that is not delivering, does anyone else have these issues?
JulianN
Moderator
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288 Messages
2 months ago
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
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burtonperkins
New Contributor
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1 Message
2 months ago
I’ve experienced the same issues. I live in Gilbert (Southeast area of Phoenix valley) and have experienced multiple outages almost every week for the last six weeks. Prior to that, my service was very stable (perhaps one or two outages per year). I wish we were told what had changed. I’m starting to look for alternatives to Cox since I work from home as well.
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Domilouise
New Contributor
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2 Messages
2 months ago
There’s no reasonable explanation for the way Cox is handling this situation. My Internet has been out since noon yesterday they say they’ve been working on it overnight and it’s still not resolved. As customers we shouldn’t be left in the dark about what’s actually going on. I’ve tried calling technical support. I want more than a blanket response and I want my money back. This is getting out of hand.
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aspasia
New Contributor
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5 Messages
2 months ago
Does Cox pay any attention? Internet service has been up and down all day - can only connect to cox app when it’s working and then they say it’s fine…I don’t think it’s worked for more than 20 min st a time all day
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david1234
New Contributor
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18 Messages
2 months ago
Same here. North Phoenix/Moon Valley area. I created a post as well: Frequent Disconnects | Cox Community
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