rambrofirstbud's profile

New Contributor

 • 

1 Message

Closed

Paying for 300Mbps but only getting 100

Hi,

I have a Netgear CM700, which supports the Cox Ultimate package. However, I never seem to get more than 100Mbps down. I'm not sure what the issue is, but if I'm paying $100/month, I'd like to get what I'm paying for. Thanks for your help in advance.

Honored Contributor

 • 

2.1K Messages

Does your computer's Network Interface Card support speeds over 100Mbps?  This thread shows how to check. 

New Contributor

 • 

1 Message

Im paying for 1000Mbps and getting 150... I feel your pain

Moderator

 • 

604 Messages

Hello, if still having these concerns and have already performed the basic testing such as reboots, direct wired testing and confirming on multiple devices. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started.

New Contributor

 • 

2 Messages

Huh. I pay for 150 and get maybe 25 .. so thats why i need to upgrade?

Moderator

 • 

604 Messages

Hello, if still having these concerns and have already performed the basic testing such as reboots, directly wired testing and confirming on multiple devices. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started.

Honored Contributor III

 • 

5.7K Messages

Where are you measuring 100 Mbps...modem, LAN port, WiFi, USB, MoCA?

New Contributor III

 • 

25 Messages

This is Cox's fault and most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up some guy was able to squeeze the right information out of a technician. https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view The best thing we all can do right now is to file an FCC complaint like some people are saying and asking your neighbors who have Cox to file one too.

New Contributor

 • 

2 Messages

So we need to file complaints with the FCC because too many people are connected at one time?  What are they going to do, cure covid and send everyone back to work/school?   This is reality for right now.  There are more people using the home internet systems 10x as much as they did 2 months ago.  Between almost all kids at home gaming, parents working from home, families connected to online television/movie/streaming video nearly all day and most students now being forced to do homework online rather than in class, the network is pushed to the max.  I can't enjoy my two favorite online games because the servers are over crowded which causes speed and ping problems for everyone.  Accept the temporary reality and try to make the best of it.  

Honored Contributor III

 • 

5.7K Messages

True.  Some people are just too selfish, decadent, spoiled for anything other than their own perceptive.  If you don't like it, stop paying for it.

New Contributor III

 • 

25 Messages

 I see your point but I do gaming for a living and am paying nearly $100 a month for 150/10 service. If they don't offer me what I am paying for, why pay so much?? Other providers are not having the same issue, and if they are they are handling it well.

New Contributor III

 • 

20 Messages

The problem is, Cox is charging customers the same premium prices, but is not providing the advertised internet speed.  So if Cox is being transparent about it, then Cox needs to credit/compensate their customers like a partial refund.  However, Cox is not doing this.  They are instead, still taking customers' money at a premium price that is advertised while providing poor internet speed.  You see what I'm saying?  That is poor customer service and is outright stealing.

If I pay for the gigablast internet plan, and you provide me with the essential internet speed, then why am I paying for the gigablast price?  This is the reality, and Cox needs to own it up and partially refund their customers' money automatically to those who are affected.  You can find out if you are affected by seeing a "temporary outage" message in your Cox account.  As of right now, if you don't complain they won't credit you.  So all those customers out there who aren't aware of the situation and aren't complaining are getting their money robbed.

Contributor III

 • 

1.5K Messages

hardwired, wi-fi or both at 100?

New Contributor

 • 

1 Message

I'm currently getting 600Kbps. Time to switch back to dial-up.

Related Content

  • Closed

    2

    0

  • Closed

    3

    0

  • Closed

    1

    0

  • Closed

    3

    0

  • Closed

    20

    0

Recent Discussions

View More

Loading...