New Contributor
•
3 Messages
Paying for 1GB and capped at 100mbps
Recently switched from IdeaTek 1GB to Cox 1GB because we moved to a town that IdeaTek doesn’t service. When I was with IdeaTek I was getting 1GB up/down and now with Cox I am capped at 100mbps up/down even though I pay for 1GB. I feel as if they are attempting to scam unknowing customers as I see as I am not the only one with this issue and the connection shows it is 1GB capable but is being capped at 100mbps. I know my setup is capable as I had no issues with IdeaTek and my Ethernet port on my PC is capable of 2.5GB and I am running a Cat8 Cable. Please get someone to fix this and give me what I pay for.
SOLUTION: Replaced the cable that was provided by Cox during install that was going from the ONT to the Modem/Router and that was the issue! Getting 950-980mbps up/down now!
Darkatt
Honored Contributor
•
1.9K Messages
11 months ago
Though you MAY have a 2.5gb ethernet, it may not be RUNNING at 2.5gb. I have an Alienware R16 with a 2.5gb ethernet, but found it was default configured for 100 mbps.
ALSO, it is important that you are connected to the correct port on the router. The pano modem, I believe uses Port 4 for fast ethernet, Other routers may aggregate 2 ports and may need to be configured for fast ethernet
3
0