steve1943a's profile

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4 Messages

Thursday, March 2nd, 2023 3:46 PM

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Panoramic WIFI Gateway

I purchased a COX branded Panoramic WIFI gateway from Ebay. I can't install it on the COX network.

I live in Sun City AZ.

COX part number is: CGM4141COX

Cam you help me please.?

Regards...

Esteemed Contributor III

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3.5K Messages

2 years ago

Nope.  As this page says:

  • Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.

Panoramic gateways have to come from Cox. If you want to buy your own equipment either buy a separate modem and router(I suggest) or buy a non-Panoramic gateway. Basically it can't have phone service integrated into it. If you have phone service you can get a phone modem(eMTA) from Cox for free and then you can buy your own router.

Honored Contributor III

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5.7K Messages

2 years ago

The telephone modem would be a no-go because only Cox can issue telephone modems...not Amazon, Best Buy or eBay.

As for the Internet-side, subscribers have to rent the Panoramic and the previous renter of your device should have returned it to Cox.  Since the subscriber did not return it, Cox probably banned it as either lost or stolen.

After following Mouth's advice, you could always use the Pano as an Access Point somewhere in your house.

Esteemed Contributor III

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3.5K Messages

you could always use the Pano as an Access Point somewhere in your house.

How would you do that? I thought the WAN has to come from the coaxial?

Honored Contributor III

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5.7K Messages

I was thinking just a wireless Access Point and perhaps nearby devices connected to its ports.

Esteemed Contributor III

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3.5K Messages

IMO it would be more trouble then it's worth. I think OP should try to return the gateway or get a refund.

Honored Contributor III

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5.7K Messages

If the seller accepts returns.  Some savvy purchasers look for this policy on the page of the item.  I looked for CGM4141COX, and some do and some don't.

Esteemed Contributor III

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3.5K Messages

If nothing else the OP should do a bad review of the seller. They knew darn right they didn't own what they were selling. I agree with the "buyer beware" sentiment though.

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