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ccant

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Sunday, August 18th, 2019

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Panoramic wifi AP isolation

I want to connect a Google Home to my internet, but it says I need to disable AP isolation - please help. I have a Panoramic Gateway.

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6 years ago

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KevinM2

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1.5K Messages

6 years ago

Hello, have you tried factory resetting the Panoramic WiFi modem to see if this resolves the wireless access point error? Also, are the 2.4 and 5 GHz networks separate or do you have one network. Here is an article which discusses band steering technology (one username and password), http://bit.ly/2KFOqKV? -Kevin M. Cox Support Forum Moderator

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ccant

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I have factory reset it, which didn't help. I also have separate 2.4 and 5GHz networks, but checked to make sure my Google Home was on the correct one. Any more help would be appreciated

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6 years ago

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ChrisL

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Basically this error indicates that the Google Home cannot communicate with the device being used to set it up. If you're using a cell phone to setup the Google Home it will need to be connected to the same network you are setting up the Google Home on in order for them to communicate. AP isolation is unfortunately not a feature of our device so there isn't anything to disable, I suspect this is just a generic error thrown when the devices cannot see each other. I'm not aware of any other customers reporting an issue similar to this so I'm thinking this may be a one off situation of some kind. -Chris

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6 years ago

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Gamerbuilt1

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Then what is the prefer private connection checkbox for under

Gateway > Connected Devices > Devices?

 Isn't that related to AP isolation?

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6 years ago

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KevinM2

Former Moderator

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Hello, the information you have provided is not related to AP Isolation but shows the devices that are connected to your in-home network. Is the Panoramic WiFi modem recognizing the Google Home device at all? Have you tried editing the WiFi settings? If you currently have one username and password, I would suggest splitting the two networks, so that there is a 2.4 GHz and 5 GHz connection. You may have to contact Google directly for further troubleshooting, http://bit.ly/2NskEZV. -Kevin M. Cox Support Forum Moderator

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6 years ago

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ellis-c

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I’m having the same issue and have tried the same troubleshooting. Both my google home and the phone I am setting it up with are on the 5GHz network and they are still unable to communicate. 

Edit: Update: According to Google’s help page, the Google Home does not work on a WPA-2 network, which is what a secured Panoramic Gateway is. Tho only other option is unsecured. I tried setting up the network as unsecured but it still did not work. 

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6 years ago

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